topic Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband? in Broadband & Landline

Anyone got problem on accessing apple music, LG apps etc via EE broadband?

stepw — Sat, 23 Jul 2022 16:03:03 GMT

Data is ok (e.g. netflix streaming) but seems something was blocked by EE.

It happened to me few days ago, at first I think its dns issue. Try changing it from auto to google dns 8.8.8.8 but doesn't help. If I disconnect the wifi using my mobile hotspot everything works fine, TV, mac etc. Unlucky it seems very hard to get EE's support but only here... appreciate if anyone can give hints.

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

Mustrum — Sat, 23 Jul 2022 17:08:10 GMT

Hi @stepw they work fine for me.

Which router do you have and where did you change DNS?

Do you have a PC or Laptop you can use to ping or tracert to the end points?

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

stepw — Sat, 23 Jul 2022 21:15:04 GMT

I'm using the router provided by EE. DNS setting - changed it under IPv4 setting. Don't know how to ping or trace as I am using apple music app... quite a lot of apps doesn't work..

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

Mustrum — Sat, 23 Jul 2022 21:46:23 GMT

EE have supplied numerous routers over the years - I have no idea which one it may have been.

IPV4 settings where?

You are not giving me any details, , so all I can suggest is you switch it all off for 30 secs and try again, Or call the Broadband Care Team in the morning when they are open.

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

XRaySpeX — Sat, 23 Jul 2022 21:52:03 GMT

DNS being configured under IPv4 Settings indicates an EE Smart Hub or Router, which are almost the same. All OP has to do is read off the label.

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

XRaySpeX — Sat, 23 Jul 2022 21:53:26 GMT

Do you have a PC or Laptop connected to it?

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

Mustrum — Sat, 23 Jul 2022 22:03:03 GMT

Thanks @XRaySpeX already asked the laptop/pc question, Seems they are a Mac user, I believe the same can be done with those, but it is not something I use.

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

XRaySpeX — Sat, 23 Jul 2022 22:07:07 GMT

@Mustrum : Just reiterating your unanswered Q! iMac equivalents are ping & traceroute.

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

stepw — Sun, 24 Jul 2022 06:18:40 GMT

Hi, its the EE so called 'smart' router for fibre users. With a factory default on the router and no settings at all I connect to the router and same result, services are being block for my line line apple music. Did a test, connect my surfshark vpn on my mac, than connect apple music it works!

The above test can prove its not my settings issue right? Please help to solve the problem ASAP as its quite disappointed for paying £65 per month but getting this.

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

stepw — Sun, 24 Jul 2022 06:21:45 GMT

This problem happened to my other window PC, some services are not able to use e.g. my son playing roblox suddenly it's being blocked. My LG TV can't get their service (got a new TV and can't download their service agreement and apps, after I connect my hotspot it works fine!).

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

stepw — Sun, 24 Jul 2022 08:46:00 GMT

I even factory default the router, connect my devices to the wifi with default setting but no help. Weird is I found out if I connect my vpn in my mac, it works. Does it show its problem on the EE side??

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

Leanne_T — Sun, 24 Jul 2022 08:56:04 GMT

Hi there @stepw

Thanks for posting.

If you give us a call on 0800 079 8586 our broadband tech gurus will run through some troubleshooting to help you get this looked into,

Thanks.

Leanne.

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

stepw — Thu, 28 Jul 2022 17:22:25 GMT

LG TV (downloading apps), BBC iplayer, MET office etc etc.

This problem happens to me weeks ago. My conclusion is its something happen from EE but none of their engineer can solve the problem.

What I had test:

1. Factory default the smart router from EE (same issue)

2. Disconnect all my stuff, connect only my mac to its wifi (same issue)

The problem get solve if I turn on my surfshark VPN on my mac, I can access those website and get data e.g. MET office

If I connect my LG TV to iphone hotspot, my BBC iplayer works.

EE (BT) engineer had come visited my home, same problem on his phone - he can't access MET office website using my EE line. He don't know whats going on on the line.

Since than no clue and no hear from them... very disappointed on what I got from them.

Any idea?

Re: Anyone got problem on accessing apple music, LG apps etc via EE broadband?

Leanne_T — Fri, 29 Jul 2022 06:59:58 GMT

Hi @stepw

Thanks for coming back to us.

Please get back in touch with our broadband care team on 0800 079 8586, they can provide an update for you and let you know the next steps to get this sorted.

Leanne.