https://community.ee.co.uk/t5/Broadband-Landline/My-router-is-red-has-been-for-hours-now-tried-rebooting-but/m-p/1154338#M75996 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB?&nbsp;<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings &gt; Broadband &gt; Internet page?</LI> </UL> <P>Obscure your names &amp; any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Fri, 22 Jul 2022 22:13:58 GMT XRaySpeX 2022-07-22T22:13:58Z https://community.ee.co.uk/t5/Broadband-Landline/My-router-is-red-has-been-for-hours-now-tried-rebooting-but/m-p/1154332#M75992 Fri, 22 Jul 2022 21:43:06 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-router-is-red-has-been-for-hours-now-tried-rebooting-but/m-p/1154332#M75992 Jenabbie23 2022-07-22T21:43:06Z https://community.ee.co.uk/t5/Broadband-Landline/My-router-is-red-has-been-for-hours-now-tried-rebooting-but/m-p/1154334#M75993 <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1512821">@Jenabbie23</a>&nbsp; what about your phone line is that working?</P> <P>&nbsp;</P> <P>What router do you have?</P> <P>What service?</P> Fri, 22 Jul 2022 21:50:30 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-router-is-red-has-been-for-hours-now-tried-rebooting-but/m-p/1154334#M75993 Mustrum 2022-07-22T21:50:30Z https://community.ee.co.uk/t5/Broadband-Landline/My-router-is-red-has-been-for-hours-now-tried-rebooting-but/m-p/1154338#M75996 <P>Welcome to EE's Home Broadband Forum.<BR /><BR />Have you just joined EE BB or were you already with EE BB?&nbsp;<BR /><BR />What does it say after you log into the router:</P> <UL> <LI>For a BrightBox: in the Internet section on the initial Status page or</LI> <LI>For a Smart Hub: on the Advanced Settings &gt; Broadband &gt; Internet page?</LI> </UL> <P>Obscure your names &amp; any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.<BR /><BR />Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?<BR /><BR />Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?</P> Fri, 22 Jul 2022 22:13:58 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-router-is-red-has-been-for-hours-now-tried-rebooting-but/m-p/1154338#M75996 XRaySpeX 2022-07-22T22:13:58Z