topic Re: Abysmally slow broadband in Broadband & Landline

Abysmally slow broadband

MrColeman96 — Sun, 17 Jul 2022 14:11:19 GMT

My current speeds as of today are in the 1/2 mbs download range, I am paying for the fibre plus package. I've noticed the speeds get slower the past month maybe, but nowhere near as low as this. I know the fault has nothing to do with any internal wiring as I got that replaced a few months ago, when my speeds were dropping and engineers were sent out. I can't even provide line data at the moment as the website times out my speeds are that slow, whether I need a new modem or whatever I would just liked this fixed as soon as possible.

Re: Abysmally slow broadband

XRaySpeX — Sun, 17 Jul 2022 14:27:43 GMT

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Abysmally slow broadband

MrColeman96 — Wed, 20 Jul 2022 13:54:00 GMT

Re: Abysmally slow broadband

XRaySpeX — Wed, 20 Jul 2022 14:41:44 GMT

You are connecting at 55 Meg but even that is slow. The wired speedtest is 1/2 that.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

Re: Abysmally slow broadband

MrColeman96 — Fri, 22 Jul 2022 20:19:46 GMT

This the only socket I have in the house, the quiet line test never even gave me the option to pick an option. Also these are the speeds I'm typically getting, the previous ones posted must of been on a good day

Re: Abysmally slow broadband

XRaySpeX — Fri, 22 Jul 2022 20:24:40 GMT

What are the full router stats from the test socket?

Was the QLT noisy or silent?

Re: Abysmally slow broadband

Mustrum — Fri, 22 Jul 2022 22:01:07 GMT

@MrColeman96 your answers do not make sense.

To help, start again from the first step, report as much details as you can and we will do our best to help.