topic Re: Please help regarding home broadband! in Broadband & Landline

Please help regarding home broadband!

Donpawan — Wed, 20 Jul 2022 05:04:32 GMT

Im a BT user who was mislead to leaving BT to join EE for home broadband services. I was told by BT that someone (i assume EE) was trying to take over the line at my address and to contact them before the 19th of July before 1 pm. I contacted BT before the deadline and was told that I would be charged a hefty sum of money for cancellation fees to which I replied by instructing them to deny the request to takeover the line at my address, which they ended up doing successfully. However I got an email from EE at like 3.30am on the 20th of July 2022 (the next day after I denied the request to takeover) saying my broadband is up and running. I'm very much confused about what I should do. I'm a student here studying in the UK and have no means of paying large cancellation fees which is why I denied the EE takeover request before the contract started (which was supposed to be from the 20th of july). Someone please help.

Re: Please help regarding home broadband!

Christopher_G — Wed, 20 Jul 2022 08:04:17 GMT

Hi @Donpawan

Welcome to the community.

There is a chance that the message your received was an automated one. I would recommend speaking to our Broadband Support team so that they can look into this and confirm exactly what has happened.

Let us know how you get on.

Chris

Re: Please help regarding home broadband!

XRaySpeX — Wed, 20 Jul 2022 13:23:38 GMT

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?