topic Re: Credit refund for broadband in Broadband & Landline

Credit refund for broadband

racca — Tue, 19 Jul 2022 17:39:55 GMT

Hi,

my latest bill says that I will be sent a cheque for the credit in 14 days but this was over a month ago. Just wondered if the delay was usual at the moment before I spend ages on trying to call and get through.

many thanks

Re: Credit refund for broadband

Mustrum — Tue, 19 Jul 2022 17:46:44 GMT

@racca you will need to gice CS a call.

However I thought they may have credited your account, so you get a lower bill next time?

Re: Credit refund for broadband

XRaySpeX — Tue, 19 Jul 2022 17:58:18 GMT

Is this a credit from leaving EE BB?

Re: Credit refund for broadband

racca — Tue, 19 Jul 2022 22:20:54 GMT

Hi,

thanks for answering, yes it’s a credit from leaving EE

Re: Credit refund for broadband

XRaySpeX — Tue, 19 Jul 2022 22:24:17 GMT

Yes, that's why it's being refunded by cheque as it can't be added to your closed a/c.