topic Re: Broadband plan upgrade requires to wait for more than 2 weeks in Broadband & Landline

Broadband plan upgrade requires to wait for more than 2 weeks

Asmodean — Tue, 19 Jul 2022 17:37:46 GMT

I have just upgraded my broadband plan. How to get the upgraded speed now, not after 2 weeks? I tried to move the activation date, but it didn’t allow me to choose anything earlier than 4th august. I am ready to pay, just give me speed now, please.

Re: Broadband plan upgrade requires to wait for more than 2 weeks

Mustrum — Tue, 19 Jul 2022 17:43:32 GMT

@Asmodean no one on this community forum will be able to do that for you, you will need to call customer services.

Whether they can bring the date forward may depend on the type of upgrade and if it needs engineer availability to do it.

What service have you now, and are hoping to move to?

Re: Broadband plan upgrade requires to wait for more than 2 weeks

Asmodean — Tue, 19 Jul 2022 17:45:36 GMT

I currently use 100mb/s, I upgraded to 500mb/s

Sent from my iPhone

Re: Broadband plan upgrade requires to wait for more than 2 weeks

Mustrum — Tue, 19 Jul 2022 17:48:30 GMT

Do you currently have FTTP or is your internet over the phone line?

Re: Broadband plan upgrade requires to wait for more than 2 weeks

Asmodean — Tue, 19 Jul 2022 17:59:36 GMT

FTTP

Sent from my iPhone

Re: Broadband plan upgrade requires to wait for more than 2 weeks

Mustrum — Tue, 19 Jul 2022 18:03:48 GMT

Then give CS a call to see if it can be done quicker.

Good luck.