topic Re: wifi disk - light is off in Broadband & Landline

wifi disk - light is off

labrosvel — Sat, 16 Jul 2022 14:40:59 GMT

Hello. My landlord bought a new router which includes an EE Smart WiFi Disc. Router works fine and I have internet access throughout the house. However the Disk doesn't seem to work. I plugged it in and connect it to the router but the light is off. Is there a case that is still working with the light off? If not what's the process of returning the disk and receiving and replacement?

Re: wifi disk - light is off

Chris_B — Sat, 16 Jul 2022 19:05:39 GMT

@labrosvel Have you switched the disk on ? The button is on the back.

Re: wifi disk - light is off

labrosvel — Sat, 16 Jul 2022 19:26:10 GMT

Yes @Chris_B I have.

Re: wifi disk - light is off

Chris_B — Sat, 16 Jul 2022 20:29:44 GMT

@labrosvel Are you using the EE home app at all ?

There is a small hole of the disk ( back of it ) push a pin in to it and hold it there to reset the disk. The disk has to have the power lead connected when you do this. Hold it there for 30+ seconds it should have the word RESET next to it.

do you get any lights on the disk even when you switch it on ?

Re: wifi disk - light is off

labrosvel — Sat, 16 Jul 2022 21:33:26 GMT

@Chris_B No response whatsoever. No light at all. It is as if is not plugged in or the light doesn't work at all.

Re: wifi disk - light is off

Christopher_G — Sun, 17 Jul 2022 07:36:48 GMT

Hi @labrosvel

Could you try the plug in a different socket, just to see if it gets some power to the unit.

Chris

Re: wifi disk - light is off

labrosvel — Sun, 17 Jul 2022 07:56:05 GMT

Hi @Christopher_G. Already tried different sockets and I tried them with other electrical devices to see if they work. Same result. I changed the socket now but still nothing.

Re: wifi disk - light is off

Christopher_G — Sun, 17 Jul 2022 07:59:12 GMT

OK, thanks, @labrosvel.

I would suggest that the account holder speaks with our Technical Support team. They'll be able to run through some more diagnostics and run through options.

Chris