topic Re: Broadband outage in Broadband & Landline

Broadband outage

Jlock — Thu, 14 Jul 2022 23:45:35 GMT

Hi have an outage here, any reported troubles..

Re: Broadband outage

pip11 — Fri, 15 Jul 2022 00:20:45 GMT

You can check here.

https://www.bt.com/help/check-service-status

Re: Broadband outage

XRaySpeX — Fri, 15 Jul 2022 01:16:34 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Broadband outage

XRaySpeX — Fri, 15 Jul 2022 01:18:04 GMT

Text HELP followed by your landline number to 60071
(charge may apply at your standard rate)

We’ll run tests on your connection to find out what’s going on
If you need an engineer, we’ll text you in 15 minutes to book a slot
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue

Monday to Friday 8am -9pm
Saturday & Sunday 8am -8pm

Re: Broadband outage

Jlock — Fri, 15 Jul 2022 05:56:33 GMT

The red lights were on but it’s come back on so only a few hours out. It seems to happen once or twice a month. Otherwise great service from EE.

Re: Broadband outage

Leanne_T — Fri, 15 Jul 2022 07:27:35 GMT

Thanks for letting us know this is now back up and running for you @Jlock

Leanne.