topic Re: Tracking Order placed by Engineer in Broadband & Landline

Tracking Order placed by Engineer

Pinkystan — Thu, 07 Jul 2022 06:32:02 GMT

An EE engineer came on Tuesday to check our smart hub and within 3 minutes said it was broken as he couldn't connect to it and said he had ordered a new one which should be with us in 24 to 48 hours. I want given a tracking order though - how do I track the new smart hub? I am having to use my phone's hotspot function to work from home and do Teams presentations and it's not ideal (although EE have given me additional data to help with this) - my employer expects me to have a functioning connection.

Re: Tracking Order placed by Engineer

Jon_K — Thu, 07 Jul 2022 06:52:59 GMT

Hi @Pinkystan.

Welcome to the community.

A new router would usually be sent in the post.

Does your tracking number start with letters or numbers? Please don't post the whole tracking number.

Jon

Re: Tracking Order placed by Engineer

Pinkystan — Thu, 07 Jul 2022 07:36:02 GMT

Sorry, typo in my original post. I wasn't given a tracking ref. I've called EE and been advised it was a Cube (sp?) engineer and the process should be that they call EE to place the order, but he didn't, so the fault has been closed. So the order has now only just been placed today. Apparently this happens all the time, which is pretty shocking.

Re: Tracking Order placed by Engineer

Jon_K — Thu, 07 Jul 2022 10:02:07 GMT

I'm sorry to hear this, @Pinkystan.

Thanks for letting us know you've now placed an order.

Jon

Re: Tracking Order placed by Engineer

XRaySpeX — Thu, 07 Jul 2022 13:13:19 GMT

@Pinkystan : Login to your MyEE for BB & navigate to MY ACCOUNT > Track an order