topic Re: Guranteed Download Speed in Broadband & Landline

Guranteed Download Speed

Hairenj — Thu, 16 Jun 2022 18:38:54 GMT

Hi,

I've just swapped to full fibre with a guaranteed download speed of 250mbps. Since the initial installation where I recorded a download speed of 355, its struggling to hit 100.

Any suggestions?

Thanks.

Re: Guranteed Download Speed

Chris_B — Thu, 16 Jun 2022 18:40:15 GMT

@Hairenj How long has it been since the install as I’m pretty sure they say allow up to 10 days.

Re: Guranteed Download Speed

Hairenj — Thu, 16 Jun 2022 18:54:33 GMT

Ah ok. I leave it for 10 days and see if it improves.

Cheers.

Re: Guranteed Download Speed

Mustrum — Thu, 16 Jun 2022 19:06:53 GMT

The 10 day thing is a carry over for early ADSL days, and not relevant for fibre circuits.

How are you testing, and I presume you have the white EE hub? There have been similar reports, it may be fixed if you get a firmware upgrade overnight.

Or are you using another router?

Re: Guranteed Download Speed

Hairenj — Thu, 16 Jun 2022 19:12:12 GMT

Yeah have the white hub so will see what happens overnight.

Testing on speediest and fast.

Same results on both.

Re: Guranteed Download Speed

Mustrum — Thu, 16 Jun 2022 19:14:16 GMT

Wired or Wi-Fi?

Re: Guranteed Download Speed

Hairenj — Thu, 16 Jun 2022 19:16:30 GMT

WiFi. The first result was 355 then dropped below 100.

Re: Guranteed Download Speed

Mustrum — Thu, 16 Jun 2022 19:23:01 GMT

It really needs to be wired to rule out any Wi-Fi interference.

Some people have setup a PPOE session direct from a laptop/PC to the ONT to prove it is the router.

Looks like you may have a few more hoops to jump before EE will do anything - including the 10 day thing, so worth doing these steps if you can, or can get someone to help.

Re: Guranteed Download Speed

Hairenj — Sun, 19 Jun 2022 14:54:01 GMT

Appears to be working now. Back up to speeds of 300 +

Re: Guranteed Download Speed

Christopher_G — Mon, 20 Jun 2022 06:36:21 GMT

Thanks for coming back to let us know, @Hairenj.

Chris