topic Broadband in Broadband & Landline

Broadband

MichaelHVC21 — Mon, 13 Jun 2022 17:51:50 GMT

Has anyone lost Broadband in the Eastbourne area today?

Re: Broadband

XRaySpeX — Mon, 13 Jun 2022 18:13:42 GMT

Welcome to EE's Home Broadband Forum.

BB faults are rarely area-wide but specific to your particular line.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Broadband

MichaelHVC21 — Mon, 13 Jun 2022 18:21:04 GMT

Thanks for your reply. I have already contacted EE who confirmed that there
is an external fault.

Re: Broadband

Leanne_T — Tue, 14 Jun 2022 06:55:10 GMT

Morning @MichaelHVC21

Thanks for getting in touch with our broadband team.

Did they let you know when this will be resolved for you?

Thanks 🙂

Leanne.

Re: Broadband

MichaelHVC21 — Tue, 14 Jun 2022 07:25:51 GMT

Thanks Leanne. I was told it could be 2/3 working days. I have not not been told the nature of the fault.

Michael

Re: Broadband

Leanne_T — Tue, 14 Jun 2022 07:28:03 GMT

Thanks @MichaelHVC21

If you would like more information, please give us another call on 0800 079 8586 and the team will get this looked into for you.

Hope you're back up and running soon.

Leanne.