topic Full Fibre disconnected in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-disconnected/m-p/1146389#M74565 <P>Hi,</P><P>I have had Openreach install FTTP on 23rd May then waited for another engineer visit to activate on 30th May - There were Openreach vans working on the road and the new connection started to work - so thought nothing more of it, happy with my new connection.</P><P>&nbsp;</P><P>I received a message that an engineer appointment is due this coming Wed 15th June and the EE portal still shows me as provisioning - all was ok until this morning when the router disconnected and refuses to re-connect, the Openreach ONT is ok, all green lights.</P><P>&nbsp;</P><P>What I'm wondering is do I just wait until this Wed 15th and all will be well or should I just contact the EE tech support.. I was hesitating as I suppose it's not "active" yet though in reality has been working ok.</P><P>&nbsp;</P><P>Thanks</P> Mon, 13 Jun 2022 14:29:37 GMT fieryfredo 2022-06-13T14:29:37Z Full Fibre disconnected https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-disconnected/m-p/1146389#M74565 <P>Hi,</P><P>I have had Openreach install FTTP on 23rd May then waited for another engineer visit to activate on 30th May - There were Openreach vans working on the road and the new connection started to work - so thought nothing more of it, happy with my new connection.</P><P>&nbsp;</P><P>I received a message that an engineer appointment is due this coming Wed 15th June and the EE portal still shows me as provisioning - all was ok until this morning when the router disconnected and refuses to re-connect, the Openreach ONT is ok, all green lights.</P><P>&nbsp;</P><P>What I'm wondering is do I just wait until this Wed 15th and all will be well or should I just contact the EE tech support.. I was hesitating as I suppose it's not "active" yet though in reality has been working ok.</P><P>&nbsp;</P><P>Thanks</P> Mon, 13 Jun 2022 14:29:37 GMT https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-disconnected/m-p/1146389#M74565 fieryfredo 2022-06-13T14:29:37Z Re: Full Fibre disconnected https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-disconnected/m-p/1146392#M74567 <P>If you haven't reached you "go-live" date yet you'll just have to wait.</P> Mon, 13 Jun 2022 14:46:05 GMT https://community.ee.co.uk/t5/Broadband-Landline/Full-Fibre-disconnected/m-p/1146392#M74567 XRaySpeX 2022-06-13T14:46:05Z