topic Re: Ee hub disconnects to yellow light 4 times a day in Broadband & Landline

Ee hub disconnects to yellow light 4 times a day

Shahid6 — Sun, 12 Jun 2022 02:42:41 GMT

Hello, about 4 times a day my ee wifi hub disconnects and disrupts everything im doing online. How do i stop this from happening because its becoming very infuriating

Re: Ee hub disconnects to yellow light 4 times a day

XRaySpeX — Sun, 12 Jun 2022 04:07:01 GMT

Only 4 times a day? Many users are reporting theirs are rebooting every 2 hours. Read the sticky on it. So yours must be something else.

Re: Ee hub disconnects to yellow light 4 times a day

Ian06 — Sun, 12 Jun 2022 12:32:41 GMT

@Shahid6 have a look at this thread Smarthub-frequent-reboots . There is a "known" problem with some of the EE routers causing regular reboots/disconnections from the internet in some certain situations.

Call EE BB customer services and if it is the same problem talk to them about getting a different router to solve the problem. (see discussion about replacing the EE Router near the end of the above thread.)

Re: Ee hub disconnects to yellow light 4 times a day

XRaySpeX — Sun, 12 Jun 2022 16:07:13 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.