topic Activation Date in Broadband & Landline

Activation Date

Druuuu — Sat, 11 Jun 2022 09:39:56 GMT

Hello,

I am considering purchasing EE Fibre Broadband but I’ve seen reports of the activation date being 3-4 weeks after the initial order. Whereas other providers are 4-14 days, usually on the lower end.

I am just wondering if this has changed since the partnership with BT? What are the current activation date periods looking like? As I don’t want to order without a rough idea as I’m moving into a place and would need broadband fairly quickly and not a month in for work.

Thanks.

Re: Activation Date

XRaySpeX — Sat, 11 Jun 2022 10:21:45 GMT

I believe it is 2 weeks. EE being part of the BT Group has nowt to do with it. It depends on OR availability who are by Regs independent of all ISPs.

Re: Activation Date

Ian06 — Sat, 11 Jun 2022 16:05:02 GMT

I have recently ordered full fibre connection from EE.... I ordered on the 25th May and have an install date of the 21st June. But that is for Openreach to come and install a new fibre connection from my local pole to the house, my neighbour ordered a new full fibre connection from BT a couple of days after me and seems to have a similar lead time.

I assume if it is just taking over a line that is already working (self install) it would have been a lot quicker.

Re: Activation Date

XRaySpeX — Sat, 11 Jun 2022 16:55:07 GMT

Yes, @Ian06 , Full Fibre (FTTP) will take longer for all the work that has to be done to the home. I was referring to standard Fibre where the only work is at the cab. Then the timescale is mostly dependant on the OR engs' availability.

Re: Activation Date

dunn55 — Sat, 11 Jun 2022 18:06:53 GMT

This seems to be the norm at the moment.

I am in a house that was previously with BT (so no network changes are required) and I have an activation date 3 weeks after ordering.

It really isn't a great way to start your customer journey......