topic Re: Broadband won’t work, stopped at midnight in Broadband & Landline

Broadband won’t work, stopped at midnight

Jannersxx1212 — Wed, 08 Jun 2022 23:58:57 GMT

I never watch Netflix late, tonight j decide to put on a movie, halfway through NO INTERNET! No helpline to call , done all the usual crap, SRILL no broadband and that’s an hour !! Absolutely raging and beginning to think this happens often, as would be a xoinxidence the FIRST time I decide to sit up and watch a movie would be the FIRST time the internet stops overnight ???

Re: Broadband won’t work, stopped at midnight

XRaySpeX — Thu, 09 Jun 2022 00:27:56 GMT

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What lights are showing on the router?

What does it say after you log into the router:

For a BrightBox: in the Internet section on the initial Status page or
For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Re: Broadband won’t work, stopped at midnight

Kariad — Thu, 09 Jun 2022 11:15:01 GMT

Same thing happened here last night. No broadband from around 11.30pm ish - strangely enough I was watching Netflix as well. Broadband was out all night.

This is not the first time recently that my broadband has suddenly disappeared for no reason, it is happening more and more regularly. Strangely enough I was talking to EE recently about upgrading my broadband - and since then it has regularly been going down.

My contract is due for renewal in next couple of days - strange that internet would suddenly disappear for no reason - and then be working fine again this morning. No explanation but I am sure EE will try to fob me off as usual with excuses about local supply, my router, etc.

I don't think there are any coincidences here.

Re: Broadband won’t work, stopped at midnight

Leanne_T — Thu, 09 Jun 2022 12:19:06 GMT

Hi there @Kariad

Thanks for coming to the community.

If you give our Broadband Care team a call on 0800 079 8586 they will be able to get this investigated for you.

Thanks.

Leanne 🙂

Re: Broadband won’t work, stopped at midnight

XRaySpeX — Thu, 09 Jun 2022 14:04:57 GMT

@Kariad : Please answer the Qs I asked above.