topic Re: Moving Home - Broadband in Broadband & Landline

Moving Home - Broadband

hkl1991 — Tue, 07 Jun 2022 10:50:05 GMT

Hi!

We're due to complete on the sale of our house at the end of June / Start of July but there's going to be a month or so delay to the purchase of our next property. (moving in with grandparents in the interim). We're only 5/6 months into a 24 month contract with our broadband and wondered instead of having to pay the hefty cancellation fee, are we able to pop our account on hold for a month until we complete on the new house purchase? We'd ideally like to stay with EE and transfer our contract over to the new property.

Thanks!

Re: Moving Home - Broadband

Mustrum — Tue, 07 Jun 2022 12:28:16 GMT

Hi, you will gave to give the Broadband Customer Support team a call.

Some ISP's do allow such a break, but not sure about EE.

Re: Moving Home - Broadband

Jon_K — Tue, 07 Jun 2022 12:28:59 GMT

Hi @hkl1991.

Welcome to the community.

I hope the move goes smoothly 🙂

If you can get in touch with our Broadband Care team, they will be able to run you through the home move process.

Jon