topic Re: EE bills in Broadband & Landline

EE bills

Antony4 — Wed, 01 Jun 2022 16:41:21 GMT

Hello,

switched to BT on May 19, paid my last EE bill that was for the period from May the 1st to May 31, a few minutes ago EE sent me a new full bill for the period from June the 1st to June 30. Does anyone know why?

Thank you

Re: EE bills

XRaySpeX — Wed, 01 Jun 2022 16:57:04 GMT

What BB did you switch from with EE to what with BT? In some circumstances moving ISP does not auto cancel previous BB and contract.

Re: EE bills

Antony4 — Wed, 01 Jun 2022 17:05:51 GMT

From EE fibre broadband to BT full fibre

Re: EE bills

Mustrum — Wed, 01 Jun 2022 17:09:36 GMT

@Antony4 did you switch your phone line, or just start a new full fibre contract with BT?

Re: EE bills

Antony4 — Wed, 01 Jun 2022 17:17:39 GMT

Switched from the fibre broadband without landline to the full fibre without landline.

Re: EE bills

XRaySpeX — Wed, 01 Jun 2022 17:28:32 GMT

Switching to Full Fibre (FTTP) from not Full Fibre doesn't auto cancel your existing BB and contract. You need to call EE and give your 14 days notice to cancel. BT should've warned you of this.

Re: EE bills

Antony4 — Wed, 01 Jun 2022 19:16:01 GMT

Unfortunately BT didn't warn me of that, anyway called EE my broadband will be disconnected and the last bill issued, next Monday.

Thanks for your help.

Re: EE bills

XRaySpeX — Wed, 01 Jun 2022 19:22:16 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.