topic Re: Broadband down in Broadband & Landline

Broadband down

Conlee — Wed, 01 Jun 2022 07:58:56 GMT

I cannot speak to a customer rep Iv my. Account number and everything however still no luck ..

is broadband down in Chester it’s been 2 days and I need this for work ?

Re: Broadband down

Leanne_T — Wed, 01 Jun 2022 08:39:55 GMT

Hi there @Conlee

Thanks for coming to the community.

Do you have a landline?

If so, does this have a dial tone?

You can call us from any phone on 0800 079 8586 and the team will be happy to get this looked into for you.

Leanne 🙂

Re: Broadband down

Conlee — Wed, 01 Jun 2022 08:45:23 GMT

I called them they’d blocked my unlimited data as I’d used 100 gb ? Lol I’m not sure how it can be unlimited yet I can’t exceed 100gb .. there trying to remove the block but I’m still on 40 mins and counting

Re: Broadband down

Leanne_T — Wed, 01 Jun 2022 08:59:09 GMT

Hi @Conlee

Hope this is sorted soon for you.

Leanne 🙂