topic Re: Router in Broadband & Landline

Router

VnM — Tue, 31 May 2022 11:54:16 GMT

I have just got Fibre Plus Broadband, everything works ok, but I am curious as to why I have received a black router, as when you see all the adverts fibre plus comes with a white router, is there any difference between the two?

Re: Router

Chris_B — Tue, 31 May 2022 13:32:35 GMT

@VnM The white one is a Smart router and to my knowledge is only available in white. Can you post a picture of the router you have ?

Re: Router

XRaySpeX — Tue, 31 May 2022 13:38:03 GMT

The white Smart Router is only provided with FTTP products i.e. EE's Full Fibre BB. Fibre Plus comes with the black Smart Hub. See these details shown at the PoS when you are ordering it:

The main diff is that the EE Smart Hub can separate the wireless bands/SSIDs, but the EE Smart Router can't.

Re: Router

VnM — Wed, 01 Jun 2022 09:30:38 GMT

Hi,

I think I understand, by the sound of it when they tested the line we were able to get Fiber Plus and not full Fiber. Am I right on that?

Re: Router

Leanne_T — Wed, 01 Jun 2022 10:26:26 GMT

Hi @VnM

Thanks for coming to the community.

If you give us a call on 0800 079 8586 our Broadband Care team will let you know which service is available and help with your router query.

Leanne.

Re: Router

XRaySpeX — Wed, 01 Jun 2022 11:36:01 GMT

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.