topic Re: Re: Smarthub frequent reboots in Broadband & Landline

Re: Smarthub frequent reboots

DJSHAMONIX — Mon, 30 May 2022 22:17:21 GMT

They know its there fault , since 24th may every 2hours it goes down , dont let them try blame router or you , the only fault is joining ee , Hub has activated against the device management system , Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT , these 2 log events says it all , ee no ipv6 as there behind , there system cant handle it so when router gets request from any ipv6 device , web request ect it fails , the only way is to claim loss of service and join a service that works , roll on starlink if only it was more affordable.

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Mon, 30 May 2022 22:50:19 GMT

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Mon, 30 May 2022 23:10:13 GMT

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Mon, 30 May 2022 23:14:47 GMT

Pretty much covers all uk , ee you have a problem , your going to file we have to many claims please let us file bankruptcy along with a few more , I see future EITHER SORT OR you finished !

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Tue, 31 May 2022 00:05:30 GMT

I see there is no response from EE , CALLED OUT cant handle when truth appears , just sort it instead of fob offs !

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Tue, 31 May 2022 00:10:20 GMT

it may seem I'm a disgruntled EE Customer ! , but you know its true , Why ? dont you just admit your service is below par ? , im going to make sure that people claim for your abuse of the system , fix it or lose !

Re: Re: Smarthub frequent reboots

XRaySpeX — Tue, 31 May 2022 00:32:24 GMT

@DJSHAMONIX :

This is not CS but a user discussion forum. By using it you are not talking to EE but to other users, like yourself, who are here to offer aid. I don't have any service below par nor do I abuse any system!
You're barking up the wrong tree with IPv6. The EE Home BB network doesn't use it.
Those EE Outage maps & stats relate predominately to the mobile network.
BB issues are rarely localised but specific to your own line. If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

Re: Re: Smarthub frequent reboots

XRaySpeX — Tue, 31 May 2022 00:40:35 GMT

@DJSHAMONIX : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Tue, 31 May 2022 21:58:02 GMT

DONT NEED HELP ,just need you to admit the fault is at your end, stop fobbing people off , come clean is all you need to do , lots of loss of service claims coming your way , contract up soon so will not be renewing for sure , worst service ever and you admins are no help what so ever

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Tue, 31 May 2022 22:02:19 GMT

Ok smarty pants , the reboots are happening to lots of customers , Broadband and mobile signal aswell , ee cant get any of there services working correctly , so stop defending the lies , ee know they at fault , ivp6 yes i said ee dont use as there not upto date like other providers ,very poor service indeed might aswell be dialup

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Tue, 31 May 2022 22:07:03 GMT

there is nothing wrong your end , its there end and they know it , out of interest does is reboot at same times ie 20 to the hour every 2 hours?

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Tue, 31 May 2022 22:10:56 GMT

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Tue, 31 May 2022 22:12:09 GMT

Not internet lol , mostly mobile lol its everything but mainly BB

Re: Re: Smarthub frequent reboots

XRaySpeX — Tue, 31 May 2022 22:31:36 GMT

@DJSHAMONIX : What exchange are you on?

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Wed, 01 Jun 2022 06:51:52 GMT

WHERE my screenshot go , and it doesnt matter what exchange im connected too, the fault lies with EE end of

Re: Re: Smarthub frequent reboots

DJSHAMONIX — Tue, 31 May 2022 22:36:29 GMT

https://istheservicedown.co.uk/status/ee

check your self

Re: Re: Smarthub frequent reboots

min1300 — Wed, 01 Jun 2022 17:31:41 GMT

See thread below - being reported by others too. Have you heard any update?

I have exact same since beginning of last week. FWIW - i'm 30 years IT pro. Without any further info, my bets are on cab hardware changes....

EE hub reboots every 2 hours - The EE Community

Re: Re: Smarthub frequent reboots

Leanne_T — Thu, 02 Jun 2022 07:20:10 GMT

Morning everyone.

Our support teams are currently investigating this issue so our Customer Care Teams should be aware, if you have called us on 0800 079 8586.

Did they mention if they've added your details to the support ticket?

If not, please give them a call and they will get this added.

Thanks.

Leanne.