topic No Broadband Connection in Ashton NN7 in Broadband & Landline

No Broadband Connection in Ashton NN7

Keith2005 — Mon, 23 May 2022 06:11:58 GMT

Over the last 8 weeks the broadband is not working and total blackouts are becoming more frequent

Why is there no information being provided by EE as to how they are going to resolve this.

Re: No Broadband Connection in Ashton NN7

XRaySpeX — Mon, 23 May 2022 06:23:09 GMT

BB issues are rarely localised but specific to your own line.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

Re: No Broadband Connection in Ashton NN7

XRaySpeX — Mon, 23 May 2022 06:20:34 GMT

Welcome to EE's Home Broadband Forum.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: No Broadband Connection in Ashton NN7

Keith2005 — Mon, 23 May 2022 12:31:53 GMT

I hope this helps I think I have what is

Post your full router stats:

For a BrightBox: login and go to

Advanced Settings >

System >

DSL Status =

Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings > Technical Log >
Information. Obscure your names & any numbers in the BB Username & also the
SSIDs.

Re: No Broadband Connection in Ashton NN7

XRaySpeX — Mon, 23 May 2022 13:14:10 GMT

Eh? Your post contains no info.

Use the Camera icon above your text to upload an image file to here.