topic Re: Linking BT Broadband in Broadband & Landline

Linking BT Broadband

johnt99 — Wed, 04 May 2022 17:39:10 GMT

I am a new EE customer with a 24 month sim only deal. How do I link my BT Broadband account to get 10% discount on my mobile bill. The salesman in store could not do it when I took out my EE account and I have been going round in circles online ever since. TIA

Re: Linking BT Broadband

XRaySpeX — Wed, 04 May 2022 17:50:31 GMT

@johnt99 : The 10% off your EE mobile plan is an exclusive offer to EE BB custs, not for BT BB.

Re: Linking BT Broadband

johnt99 — Thu, 05 May 2022 08:14:33 GMT

Thank you mark for your response

Re: Linking BT Broadband

AJR23221 — Mon, 27 Jun 2022 17:59:25 GMT

The offer isn't excuse to EE...I have bt broadband a d was told by the operator that I will get 10% discount in my EE bill and they 2 work jointly now,however I am still yet to get some one to actually do it!!

Re: Linking BT Broadband

XRaySpeX — Mon, 27 Jun 2022 18:16:17 GMT

@AJR23221 : You should get a 10% discount on your EE mobile plan provided you took up BT BB after 01/12/20 - see BT and EE Special Discount for new BT and EE households :

Eligible Customers can link their BT account to a selected pay monthly EE mobile number registered at the same address as their BT service to claim 10% off the monthly price of the registered EE plan.

These terms post-date this original thread.

Re: Linking BT Broadband

Leanne_T — Tue, 28 Jun 2022 07:07:16 GMT

Hi there @AJR23221

Thanks for coming to the community 🙂

If you are eligible for the offer, please give us a call on 150 from your EE mobile and the team will get this looked into for you.

Leanne.

Re: Linking BT Broadband

Stevefos — Thu, 22 Dec 2022 09:44:13 GMT

I've been going round in circles as well. No one from EE or BT seem able to help... Also still waiting for my e-gift card which I'm now suspecting was promised just to sell me a contract..

Re: Linking BT Broadband

Katie_B — Thu, 22 Dec 2022 10:04:06 GMT

Hello @Stevefos.

What was been advised when you spoke with our customer care team regarding the link?

I am sorry to hear you have not yet received your pre paid card. Has it been 30 days since taking out your contract?

Katie.

Re: Linking BT Broadband

Stevefos — Thu, 22 Dec 2022 10:15:52 GMT

I was advised to link via my BT account but no further help. There's
nothing in my BT account to show how to link - although I've been told it
can't be linked and that it can be linked?! Link given didn't work so
copied and paste and it's just the general sales site..Have been on EE and
BT chats but no one seems able to tell me how to set it up. Not sure why,
if I'm told I'm eligible for the discount, your guys aren't able to set it
up.

The websites / apps are not informative at all.

I took the contract out mid November and told it would be a month maximum
to get the e card. If it hadn't been pushed so much I wouldn't be asking
about it.

Now you've read this, sit down and have a cup of tea and mince pie.

Re: Linking BT Broadband

Katie_B — Thu, 22 Dec 2022 10:28:40 GMT

Thanks for confirming @Stevefos.

I have sent you a private message for more details.

Katie 🙂

Re: Linking BT Broadband

perrymary42 — Fri, 24 Feb 2023 12:17:43 GMT

Gosh BT - pull your socks up or risk looking like BRITAIN'S SNEAKIEST FIBBERS! We too were given false promises when listening to the pitch to switch to BT broadband. For one thing we were told we would no longer have to pay £7.50 per month for BT Premium email if we signed up for BT BB package. After HOURS of investigation, this turned out to be UNTRUE. But worse yet - we were strongly encouraged to switch my granddaughter's mobile contract to (BT owned EE) because she would get a 'double data deal' (50GB +50GB) . We FELL for this and still she has only 50gb pm - NO CLUE how to get the promised extra 50GB. We can't wait until the contract ends - until then we have 18 more months of KICKING OURSELVES for FALLING FOR BT's WHOPPERS.

Re: Linking BT Broadband

Leanne_T — Fri, 24 Feb 2023 12:30:18 GMT

Hi @perrymary42

I am very sorry to hear this has happened.

When was the BT Broadband activated?

Leanne.

Re: Linking BT Broadband

daweller24 — Sat, 04 Mar 2023 11:49:09 GMT

Rang 150 and no one appears to know how to do this?

It should be so simple a link from EE to BT or vice versa

Re: Linking BT Broadband

daweller24 — Sat, 04 Mar 2023 11:50:47 GMT

I have exactly the same problem, could you provide me with the details on how to link EE and BT accounts please?

Re: Linking BT Broadband

XRaySpeX — Sat, 04 Mar 2023 13:30:53 GMT

It's a BT offer telling you to do things to your MyBT a/c. So you need to consult BT, not EE, as to how to achieve it.

Re: Linking BT Broadband

McHornet — Sat, 08 Jul 2023 14:45:30 GMT

I am an existing BT bb customer and now a new EE Sim customer.

I woukd like also to link both so I have just one place to go.

Thanks

Re: Linking BT Broadband

XRaySpeX — Sat, 08 Jul 2023 15:59:47 GMT

@McHornet : You can't! They are separate firms with their own online a/c's. You manage your EE mobiles with your MyEE while your BT BB is managed under your MyBT.

Re: Linking BT Broadband

McHornet — Sat, 08 Jul 2023 19:32:38 GMT

Thanks XRS