topic Re: Connected however no internet. in Broadband & Landline

Connected however no internet.

MintyBubs — Thu, 10 Mar 2022 02:06:03 GMT

Everything was working well and normal and then suddenly we lost internet. Our smart hub had a solid aqua light but no connection from any of our devices to the internet. Then we reset our hub, it connected and showed a solid aqua light again but still no internet, so I factory reset it and now it is a solid yellow light. Please help.

Re: Connected however no internet.

Joshua14 — Thu, 10 Mar 2022 01:37:13 GMT

So much for all services remaining unaffected,

I’ve lost all Wifi services, Router has solid cyan lights, yet no internet to any devices/ desktops other than 4G

Re: Connected however no internet.

Spesh96 — Thu, 10 Mar 2022 01:42:10 GMT

Yeah can also confirm my connection has dropped offline as well around 15 mins ago.

Tried rebooting, switching from 2/5GHz but no dice

Re: Connected however no internet.

Ruth53 — Thu, 10 Mar 2022 01:46:03 GMT

What's wrong with EE network connection now. Its saying connected without Internet. Who can help me what to do already restarted it but no change.

Re: Connected however no internet.

Mel_K — Thu, 10 Mar 2022 01:46:59 GMT

Can confirm from the Glasgow area, total broadband network outage.

Mobile services appear ok, but slow.

Re: Connected however no internet.

Rayza3lade — Thu, 10 Mar 2022 01:47:31 GMT

No internet connection but router lights are still there usual green blue colour, why

Re: Connected however no internet.

amirmaz — Thu, 10 Mar 2022 01:48:37 GMT

Is the My EE maintenance related to home broadband outage?

Re: Connected however no internet.

RoseRichards9 — Thu, 10 Mar 2022 01:48:40 GMT

My broadband has been playing up alot the last week, but now there is no internet what so ever been down for hours now...don't understand why we are not notified and I don't get how we can't still use our data or internet when maintenance is going on...

Re: Connected however no internet.

amirmaz — Thu, 10 Mar 2022 01:49:35 GMT

Good to know it’s not just me.

Re: Connected however no internet.

RoseRichards9 — Thu, 10 Mar 2022 01:50:03 GMT

I Dont no but our broadband is down completely and trying to use data is not great too! Having to use my hubby's data ATM

Re: Connected however no internet.

Cyphyxia — Thu, 10 Mar 2022 01:50:32 GMT

I got this to just now on my wifi idk how to fix it i even tried turning my router off and on again

Re: Connected however no internet.

Neild4 — Thu, 10 Mar 2022 01:50:39 GMT

Mine is down too. Looks like it has happened across the network for a few people looking at other posts just now.

Re: Connected however no internet.

FraserCullum — Thu, 10 Mar 2022 01:51:27 GMT

My connection has been playing up for three days now I'm glad I'm not the only one.

Re: Connected however no internet.

Mana-48 — Thu, 10 Mar 2022 01:51:55 GMT

Network has gone down on all devices in my household, phones, tv and Tablets.
i have unplugged wifibox and restarted it twice and reset the rooter

Re: Connected however no internet.

Mel_K — Thu, 10 Mar 2022 01:53:06 GMT

Fing is reporting a network wide outage affecting the whole EE broadband network.

It's not your hardware.

Guess we have to hang tight until EE figure out what broke.

I have a separate modem/router setup.

My modem syncs at full speed and is happy enough, but my router can't authenticate with EEs servers and get an IP address. So there's something amiss at that stage.

Re: Connected however no internet.

DMI — Thu, 10 Mar 2022 01:54:02 GMT

My EE broadband is down. Restarted it a few times but it says “ connected but no internet connection “ … is there some maintenance going on ?!

Re: Connected however no internet.

DMI — Thu, 10 Mar 2022 01:54:36 GMT

Mine is down too

Re: Connected however no internet.

Mrfinnigan — Thu, 10 Mar 2022 01:55:49 GMT

Good to know am not the only one who has had a complete media blackout. Really need to get texts or emails about these maintenance stuf, could have at prepped with dvds etc

Re: Connected however no internet.

Jiffdude — Thu, 10 Mar 2022 01:56:18 GMT

Same here, router suggests everything is fine though. No light colour change, admin page says running normally

Re: Connected however no internet.

Billywright95 — Thu, 10 Mar 2022 01:57:20 GMT

So my router is cyan saying I got internet but my pc and house is connected but saying no internet please help ?