topic Re: BT/EE hybrid connect in Broadband & Landline

BT/EE hybrid connect

soughton31 — Tue, 15 Feb 2022 20:17:17 GMT

I have recently got the EE hybrid connect with BT and it’s flashing red on the signal bars , I’ve been told multiple different things from it’s meant to flash red & that I need a sim for it and then that the sim is already in the box , I am just very confused if someone could explain for me

Re: BT/EE hybrid connect

XRaySpeX — Tue, 15 Feb 2022 20:24:24 GMT

It's a BT product that happens to use the EE mobile network. Why don't you ask the BT Community ?

Re: BT/EE hybrid connect

Mustrum — Tue, 15 Feb 2022 21:08:39 GMT

They do a handy vieo on how to set it up, and shows what the colours mean.

https://www.youtube.com/watch?v=Glyn07HodTQ

Re: BT/EE hybrid connect

Elliot1983 — Mon, 04 Mar 2024 13:47:26 GMT

Hi, just moved from BT to EE and getting flashing red bars on EE hybrid connect, no one I've spoken to at EE/BT seems to know why. I was previously with BT and hybrid connect worked fine

Re: BT/EE hybrid connect

StarLord119 — Wed, 10 Apr 2024 13:22:13 GMT

Unfortunately this video does not help, it does not show the fault being reported. It does not indicate what a red flashing 4G signal is. My mobile is with EE and has no signal issues in the same house/room whatsoever.

I have been sent a second hybrid connect box, and this has exactly the same issue. I completely agree with the below comment that was submitted.

"Hi, just moved from BT to EE and getting flashing red bars on EE hybrid connect, no one I've spoken to at EE/BT seems to know why. I was previously with BT and hybrid connect worked fine"

Re: BT/EE hybrid connect

Elliot1983 — Wed, 10 Apr 2024 14:44:33 GMT

Hi, finally managed to get this resolved, had to make a complaint and someone finally got in touch who knew what they were talking about. He said there was a known issue with the Sim cards in these units, and he sent me one that now does work. Had to return the previous 3 I was sent!!! Good luck

Re: BT/EE hybrid connect

MendipMan — Fri, 31 May 2024 17:14:15 GMT

I have the same problem.

I have tried connecting it directly to the smart hub, but no joy

I called tech support, but the person who I spoke to hadn't got a clue

Re: BT/EE hybrid connect

Louise_W_515 — Sat, 01 Jun 2024 11:03:23 GMT

You may have very poor 4G signal indoors - try close to a window. It's only worth having the hybrid connect if you have a strong 4G signal. But the hybrid connect isn't necessary anyway if your Smart Hub is connected to the internet.

Louise

Re: BT/EE hybrid connect

Kielty1 — Sun, 02 Jun 2024 09:58:45 GMT

I had the same thing. Moved from BT to EE.

A factory reset of the hybrid connect (push and hold reset button at the back for 20 + seconds) and let it boot up. From there pair it to the New EE smart hub plus box.

All works fine.

Re: BT/EE hybrid connect

NiaD — Tue, 13 Aug 2024 15:50:34 GMT

Exactly the same is happening to me! Have spent about six hours on various calls to EE - all useless and being told different things every time. I am now on my second, brand-new Hybrid hub and the red signal bars keep flashing red. At end of tether as previous BT one worked just fine - I was told I could not keep the old kit once I upgraded to a new account package. Have tried connecting it with WPS button, then with about four different ethernet cables, then with factory reset using pin, and checking SIM card etc. Maddening beyond belief. Now awaiting EE engineer. Useless service!

Re: BT/EE hybrid connect

Louise_W_515 — Tue, 13 Aug 2024 16:17:52 GMT

Is this the 4G or 5G hybrid connect? Do you have an internet connection? If you have an internet connection then you don't need the hybrid connect. If you have a 4g hybrid connect then it's basically a waste of space, particularly if you have a poor or missing 4G signal. I don't know if the 5G version is any better.

Regards

Louise

Re: BT/EE hybrid connect

NiaD — Tue, 13 Aug 2024 16:33:47 GMT

Thanks very much for this; I will check whether it’s a 4G or 5G.

The point of the hybrid is as back-up though so, although my internet connection is generally very good, if my broadband should go down for any reason, I need the instant back-up to be functioning properly as I work from home.

My previous hybrid hub (BT) worked well and kicked in on the odd occasion I needed it.

I’ll have to see what an engineers says I guess…

Thank you!

Re: BT/EE hybrid connect

Louise_W_515 — Tue, 13 Aug 2024 16:42:40 GMT

That means your paying for something you'll probably never use! Chances of a typical internet connection failing is quite small. Check your 4G and 5G coverage online. Sometimes, like me, in an urban area the signals aren't great. Likewise in a rural area - you can't win! Even my TV comes and goes 😞 . How are your mobile phone signals (4G/5G) indoors?

Re: BT/EE hybrid connect

NiaD — Tue, 13 Aug 2024 16:51:47 GMT

Mobile signal is pretty good throughout my flat (London).

If I didn’t work from home I wouldn’t worry about it, but it has been useful in the past when the broadband did go down, for whatever reason.

It’s just infuriating as the BT one worked well for years but I was told I couldn’t keep it once I had the new EE router…

Ho hum! Thank you.

Re: BT/EE hybrid connect

XRaySpeX — Tue, 13 Aug 2024 16:52:40 GMT

@Louise_W_515 : But it can happen, even rarely!

Re: BT/EE hybrid connect

Louise_W_515 — Tue, 13 Aug 2024 17:10:46 GMT

Is that true of both your 4G and 5G? My phone 4G is poor indoors away from a window. 5G is better but I actually use wifi and 2G most of the time. I found with the Hybrid Connect it was quite poor signal wise. No good away from a window. I'm near a city centre. I believe mobil signal strength can vary with time of day and how busy the networks are. Which EE router do you have? I have the BT Smart Hub 2.

Re: BT/EE hybrid connect

Louise_W_515 — Tue, 13 Aug 2024 17:22:22 GMT

By the way, you're not trying to run the hybrid connect with the wan also connected via your router are you? As I recall, the hybrid only works if there's no WAN already connected.

Re: BT/EE hybrid connect

NiaD — Wed, 14 Aug 2024 07:13:03 GMT

No, the set up is exactly as it was before, and was done to the letter of the instructions.

Waiting for engineer next week to sort it now - having spent about 6 hours on various phone calls with EE and doing as they instructed me over the phone, they have finally admitted it needs an engineer to sort it!

Thanks for advice.

Re: BT/EE hybrid connect

JimM11 — Wed, 14 Aug 2024 07:21:19 GMT

@NiaD You may wish to read the previous OP post, link is below.

Solved: Awful Hybrid Connect - Page 3 - The EE Community

Re: BT/EE hybrid connect

NiaD — Wed, 14 Aug 2024 07:26:56 GMT

That's helpful! Thanks very much; I'll try using my old BT hybrid or changing the SIM card over. Thanks v much.