topic Re: EE not actually Full Fibre? in Broadband & Landline

EE not actually Full Fibre?

TILL_pt — Fri, 04 Feb 2022 20:29:14 GMT

I upgraded my Fiber to EE Full Fiber.

Thinking I would finally get a fibre signal up to my apartment instead of the out 10-year outdated "Fiber to the ground floor and then copper wire up"

To my surprise today I received a smart router and I'm expected to plug it in and "here you go full fibre"

Can someone explain to me what is going on in here?

Thank you

Re: EE not actually Full Fibre?

Mustrum — Fri, 04 Feb 2022 20:39:26 GMT

@TILL_pt welcome to the forum.

Full Fibre is not available to all addresses yet, some may never get it. What makes you think you were going to get it?

If you enter your phone number into the BTW DSL checker it will show what you can get - use your address if you don't have a phone number.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Post the results here, making sure you hide your number/address.

Re: EE not actually Full Fibre?

TILL_pt — Fri, 04 Feb 2022 20:41:29 GMT

2 things make me believe I would get it

- I bought FULL FIBER
- I did the checker and it says it was available and so did everyone involved

Otherwise why would I have "upgraded" ?

Re: EE not actually Full Fibre?

Mustrum — Fri, 04 Feb 2022 20:44:02 GMT

So have you been given an install date?

Openreach should come and install an ONT, for you to connect the new hub.

Re: EE not actually Full Fibre?

mikeliuk — Fri, 04 Feb 2022 21:05:20 GMT

Hi @TILL_pt ,

Please see the below link for the official information for how Full Fibre/FTTP will be installed.

Obviously, there may be complications installing to higher floors but you would hope OpenReach has planned for such situations. For example, there is no advantage using optical over electrical connections over short distances such as within a property or between floors.

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/full-fibre-installation

Below are certain of the key points.

Someone will need to let the engineer know where to install your connection. The engineer will then get to work. Installation can take up to three hours and the engineer will need to work both inside and outside your home.

How is FTTP installed?

You’ll agree on how to get the connection into the home with the engineer
The engineer will drill a hole from the outside of the property for the Full Fibre cable

Re: EE not actually Full Fibre?

TILL_pt — Fri, 04 Feb 2022 21:08:22 GMT

Ok Ok... I stand Corrected!

Aparently last time an engineer was in (1 year ago) fiber was installed up to the property

Please see Below:

Now the question is where should I connect my Router? as I have an entire collection of Sockets - 5 in total.

I would think my best bet is connecting to number 1 right?

Re: EE not actually Full Fibre?

TILL_pt — Fri, 04 Feb 2022 21:08:52 GMT

why are my photos not showing?

Re: EE not actually Full Fibre?

Mustrum — Fri, 04 Feb 2022 21:12:07 GMT

You pics were waiting for approval, I have done that now and they will appear shortly.

Yes, 1 is the ONT, as you say it is already installed, so yes it is full fibre.

Not sure if you will get an Openreach engineer on the day, but you should be told when the ONT is ready.

Re: EE not actually Full Fibre?

TILL_pt — Fri, 04 Feb 2022 21:13:15 GMT

Re: EE not actually Full Fibre?

mikeliuk — Fri, 04 Feb 2022 21:13:29 GMT

Hi @TILL_pt ,

Varies by ONT, Port 1 or LAN1 most likely.

https://www.bt.com/help/broadband/whats-an-openreach-modem-ont

Re: EE not actually Full Fibre?

TILL_pt — Fri, 04 Feb 2022 21:14:17 GMT

Here are the photos. Plenty to choose from, but I think 1 will give me the faster speeds right?

Re: EE not actually Full Fibre?

Mustrum — Fri, 04 Feb 2022 21:18:13 GMT

As my previous post - yes the box you marked 1 is the ONT - full fibre.

Connect an ethernet cable from that to the WAN port of thenew EE hub.

Re: EE not actually Full Fibre?

TILL_pt — Fri, 04 Feb 2022 21:34:24 GMT

I want to remove the socket at the end of the cable number 5, can I open the socket number 4 and just disconnect the twisted pairs (or cut them) ?

Re: EE not actually Full Fibre?

Mustrum — Fri, 04 Feb 2022 21:39:34 GMT

If you are OK to do so, open socket 4 take a pic and post it - I assume it is just another extension, but a pic would make it clear.

If you cut it, like any electrical connection there is a risk of shorting it out - take the pic 😉

Re: EE not actually Full Fibre?

TILL_pt — Fri, 04 Feb 2022 21:48:25 GMT

Yes, it seems they are just spliced together, I can just cut them at the connector and they wont short.

My activation date (from fibre to full fibre) in only on the 24th no point in plugging the router before then right?

Re: EE not actually Full Fibre?

Mustrum — Fri, 04 Feb 2022 22:00:22 GMT

@TILL_pt I can't quite see if the blue and white wires from the white cable are on top, or underneath the other wires. If they are on top, you could just lift/pull them off one at a time. However, hold the socket firmly to protect the other wires. If they are underneath the other wires, snipping them one at a time would be the way to go.

Do consider, I am a customer like you, not an EE employee. so no come back on EE if you mess it up 😉

Yep, no point connecting the router yet - good luck on the 24th though.

Re: EE not actually Full Fibre?

mikeliuk — Fri, 04 Feb 2022 22:02:48 GMT

Hi @TILL_pt ,

Without a very good reason, I wouldn't recommend to cut anything as it may be useful to a future occupant of the property.

Presumably you just want things to look neater but I guess the connections have served some purpose for you up to this point or you would have cut them long ago.

Re: EE not actually Full Fibre?

Mustrum — Fri, 04 Feb 2022 22:15:01 GMT

@mikeliuk please stop - you are adding no value to this thread.

Removing that extra cable will actually help any future occupants for any number of reasons - not least that now fibre is installed the PSTN wiring will soon be redundant - removes a trip hazard and so on .

Re: EE not actually Full Fibre?

XRaySpeX — Fri, 04 Feb 2022 23:18:33 GMT

@TILL_pt wrote:

I want to remove the socket at the end of the cable number 5, can I open the socket number 4 and just disconnect the twisted pairs (or cut them) ?

Is there any need? Cable 5 is just an extension to another phone socket somewhere. Isn't your current BB & router connected to the R-Hand socket of faceplate 4? You just remove that when your Full Fibre is installed & you'll be plugging an Ethernet cable into the ONT (box 1).

Re: EE not actually Full Fibre?

TILL_pt — Fri, 04 Feb 2022 23:18:49 GMT

Exactly, in fact, it could penalise me (deposit wise) as that wire wasnt there when I came to the property.

Mustrum, thank you for everything man!!