topic Re: Smart Router - light is still green but working ok in Broadband & Landline

Smart Router - light is still green but working ok

Miike47 — Sat, 19 Sep 2020 10:24:59 GMT

Hi all,

I have just connected my new smart wifi router (the white one). The light is solid green when the instructions say it should be aqua. I've tried the factory reset button as suggested.

The broadband is however working OK - does it matter about the light being the wrong colour?

Re: Smart Router - light is still green but working ok

Christopher_G — Sat, 19 Sep 2020 13:22:11 GMT

Hi @Miike47

Welcome to the community.

Have you been given a 'go live' date yet?

Chris

Re: Smart Router - light is still green but working ok

Miike47 — Sat, 19 Sep 2020 17:43:26 GMT

Yes, I'm now live. The router is connected and working. I'm just confused about the colour of the light

Re: Smart Router - light is still green but working ok

Christopher_G — Sun, 20 Sep 2020 07:07:52 GMT

OK thanks, @Miike47

These are the instructions on our home broadband help page if the Smart Hub light is green:

"Wait for at least three minutes for it turn aqua. If it stays green, turn your router off and on again. If the light still doesn’t turn aqua, use a paper clip to press your router’s factory reset button"

Chris

Re: Smart Router - light is still green but working ok

Drisk — Sat, 26 Sep 2020 14:03:35 GMT

Hi @Miike47 , just wondering, did your router light turn aqua?
I'm having someone come out to check the router as I've been having some issues and just wondering if it should have been aqua as it is solid green too.

Is yours the white smart router?

Re: Smart Router - light is still green but working ok

ValE67 — Sat, 03 Oct 2020 13:29:19 GMT

Mine is the same. I have tried the reset but the light still stays green and not aqua even though I am connected OK

Re: Smart Router - light is still green but working ok

XRaySpeX — Sat, 03 Oct 2020 21:31:52 GMT

@ValE67 : Must be faulty!

Re: Smart Router - light is still green but working ok

Christopher_G — Sun, 04 Oct 2020 07:28:26 GMT

Hi @ValE67

Welcome to the community.

I'd advise speaking to our Broadband Tech Gurus so that they can look into that for you.

Let us know how you get on.

Chris

Re: Smart Router - light is still green but working ok

bplater — Mon, 05 Oct 2020 11:35:59 GMT

Yes I had the same problem.

Eventually, on the basis that wifi was working fine and watching the start up colours cycle through, I convinced my self that EE's aqua can look green - see https://en.wikipedia.org/wiki/Aqua_(color) !

In my opinion EE should have picked colours that are not so easy to confuse!

Re: Smart Router - light is still green but working ok

SteveChelsea5 — Mon, 26 Oct 2020 14:09:07 GMT

I have just installed a new WHITE WIFI router from EE and the instructions say look for an AQUA light....... mine is green and will not change BUT i am on the internet ok.

The lady at EE says the instructions are a “type o” in the book.

Fact is it blinks AQUA then goes Green but in the book this should not mean its connected just “getting connected”

anyway it appears to be working ok albeit with a solid green light.

cant believe its a type o but then what do i know.

Re: Smart Router - light is still green but working ok

Tracey34 — Mon, 11 Jan 2021 18:08:55 GMT

I had the same issues. All working fine but light was green rather than Aqua.
I played around with the light settings on the app. I switched it the light setting to high and it changed to Aqua. Set it back to low and changed to green.

So the colours on the booklet, are only correct if the settings are on high.

Hope that helps anyone else that comes across the issue.

Re: Smart Router - light is still green but working ok

gsut1 — Sat, 23 Jan 2021 14:27:02 GMT

I have exactly the same issue. I rang 150 and they said it sounded like a faulty unit.

This is the start up sequence:

Solid lime green

47s - hear an audible click (like a relay)

1.28m - flash aquamarine

1.48m - hear another audible click

2.13m - flash amber

2.27m - solid amber

2.53m - flashes aquamarine for a split second then goes solid green

This is with the replacement unit. These colours seem to bear no resemblance whatsoever to what is in the manual, but once it hits solid green in connects to the internet fine.

Is this the same sequence that other people are getting?

Thanks.

Re: Smart Router - light is still green but working ok

gsut1 — Sat, 23 Jan 2021 14:40:55 GMT

Just an update on the colour sequence on the router. I'm just off the phone to a different guy on 150 who says they get this a lot and they've fed it back but nothing's been updated in the literature.

So now I'm left having to package up the first router, which evidently has nothing wrong with it and have to take it to a post office in the middle of a Covid epidemic - thanks EE!

Re: Smart Router - light is still green but working ok

JaMa554 — Thu, 12 Aug 2021 14:17:14 GMT

@Tracey34 I had the same issue of a solid green light but everything working perfectly. Saw this post, changed the setting to high and it changed to aqua. Thank you so much. 👍

Re: Smart Router - light is still green but working ok

Shardy — Sun, 12 Dec 2021 19:43:05 GMT

I just wanted to add to what Tracey34 mentioned.

I was having the same issue as everyone here, with the Internet working fine, but the light being green and not turning aqua.

It seems that the colours are wrong until you open the EE Home App, go through the Router Checks until you see Light Settings, and switch them to high.

Once the light settings are on high, the Green appears Aqua.

So, if you're finding a solid green light, but expecting aqua, download the EE Home App, and change the light setting from low to high.

I hope this helps. Good luck.

Re: Smart Router - light is still green but working ok

Pie_Hole — Wed, 20 Apr 2022 20:31:05 GMT

I have experienced the same Green light as many others.

I have found a solution which is simple and satisfying

Simply adjust the brightness right up and the green becomes aqua.

Re: Smart Router - light is still green but working ok

Pie_Hole — Wed, 20 Apr 2022 20:34:53 GMT

I have experienced the same Green light as many others.

I have found a solution which is simple and satisfying

Simply adjust the brightness right up and the green becomes aqua.

Re: Smart Router - light is still green but working ok

MarkE1 — Sat, 14 Jan 2023 16:51:17 GMT

Hi gsut1,

Yes I have just upgraded from a Bright Box 2 (as there was only one Giga Lan Port) to the White Smart Router. I connected Smart Router up as described in the manual then switched the Smart Router on and the same sequence of lights happened for me ending in a solid green light being displayed. I waited a while and I was not connected to the internet but the router was working.

Next I pressed the reset button with a paper clip for 30 seconds (as recommended by a relative in tech support). The Smart Router went through the same sequence and ended up solid green and after a few minuets connected with the internet and has stayed that way. The Smart Router is working well and my network speeds are excellent with transfer speeds between various devices of nearly 900 MB/s so my upgrade has been a great success however it still displays a green light, could this be inaccurate info in the manual and online support? does any body have a lovely EE Aqua light on their Smart Router.?

Re: Smart Router - light is still green but working ok

ValE67 — Sat, 14 Jan 2023 17:02:38 GMT

No I think it is an error saying it should be an Aqua light.

Re: Smart Router - light is still green but working ok

MarkE1 — Sat, 14 Jan 2023 17:03:28 GMT

Hi Pie_Hole,

Well stone the crows after all the thought that has gone into this green light issue, I took your advice and hey presto an Aqua light, so the default setting for the display should be 100% instead of 50% this is obviously confusing a great many users, happy days!

MANY THANKS Pie_Hole agreat and simple solution.