topic How to report broadband fault online in Broadband & Landline

How to report broadband fault online

Jwc240190 — Thu, 14 Jun 2018 21:31:15 GMT

After the recent storm our Internet has knocked off and is showing a red light on the modem... How can I report this online?

Re: How to report broadband fault online

XRaySpeX — Thu, 14 Jun 2018 22:10:34 GMT

You can't! You need to phone EE. See my sig.

Re: How to report broadband fault online

Leanne_T — Fri, 15 Jun 2018 07:52:15 GMT

Good Morning @Jwc240190

Welcome to the community.

If you call our broadband team on 0800 079 8586 and report the fault they will be able to help you get this sorted.

Thanks, Leanne.

Re: How to report broadband fault online

ensher — Sat, 22 Jan 2022 21:59:26 GMT

Good question... having spent 20 mins going round in circles on the My EE pages I conclude that unless you are within their 8-8 opening hours and can ring them EE really don't want to hear from you at all, whether to report broadband or phone fault. That is pathetic really, very unimpressive, and quite a contradiction to all their 'best telecoms company' blurb. You'd think they'd want to make it easy for you to tell them when there is a problem... far from it.

Re: How to report broadband fault online

mikeliuk — Sat, 22 Jan 2022 23:59:18 GMT

Hi @ensher ,

It's well worth getting any fault reported as early as possible to gain access to automatic compensation.

https://ee.co.uk/help/help-new/broadband-and-landline/home-broadband/automatic-compensation