https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651518#M147693 <P>CF39 down too.&nbsp; LOS on ONT.&nbsp; Failed at around 01:30</P> Thu, 05 Nov 2026 01:42:35 GMT techy0071 2026-11-05T01:42:35Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651484#M147664 Thu, 05 Nov 2026 00:37:21 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651484#M147664 lynnsayles72 2026-11-05T00:37:21Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651487#M147665 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5079248">@lynnsayles72</a>&nbsp;: If your BB has gone off completely there's not much point trying to get into your EE a//c.</P><P><SPAN>Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?</SPAN></P><P><SPAN>BB issues are rarely widespread but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" rel="noopener noreferrer" target="_blank">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area. You may also Report a Problem there.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?&nbsp;</SPAN></P> Thu, 05 Nov 2026 00:42:20 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651487#M147665 XRaySpeX 2026-11-05T00:42:20Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651488#M147681 Thu, 05 Nov 2026 00:42:22 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651488#M147681 Boby2 2026-11-05T00:42:22Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651489#M147683 Thu, 05 Nov 2026 00:43:51 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651489#M147683 Cable1 2026-11-05T00:43:51Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651492#M147666 <P>Same here the check service page is saying both internet broadband and phone are all in the red for the postcode I am residing. Really doesn't say much else.</P> Thu, 05 Nov 2026 00:53:17 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651492#M147666 Gh05tm4ch1n3 2026-11-05T00:53:17Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651494#M147686 <P>Broadband isn't working&nbsp;</P> Thu, 05 Nov 2026 00:54:47 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651494#M147686 Paulinelennon 2026-11-05T00:54:47Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651495#M147687 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5079307">@Paulinelennon</a>&nbsp;:&nbsp;<SPAN>Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?</SPAN></P><P><SPAN>BB issues are rarely widespread but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" rel="noopener noreferrer" target="_blank">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area. You may also Report a Problem there.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?&nbsp;</SPAN></P> Thu, 05 Nov 2026 00:56:43 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651495#M147687 XRaySpeX 2026-11-05T00:56:43Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651496#M147684 <P><SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4294313">@Cable1</a>&nbsp;: Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?</SPAN></P><P><SPAN>BB issues are rarely widespread but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" rel="noopener noreferrer" target="_blank">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area. You may also Report a Problem there.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?&nbsp;</SPAN></P> Thu, 05 Nov 2026 00:57:31 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651496#M147684 XRaySpeX 2026-11-05T00:57:31Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651497#M147682 <P><SPAN><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5079273">@Boby2</a>&nbsp;: Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?</SPAN></P><P><SPAN>BB issues are rarely widespread but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" rel="noopener noreferrer" target="_blank">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area. You may also Report a Problem there.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?&nbsp;</SPAN></P> Thu, 05 Nov 2026 00:59:06 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651497#M147682 XRaySpeX 2026-11-05T00:59:06Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651501#M147685 No, last night tha app said there was maintenance happening in my area and<BR />it would be complete around 2am. Here we are 23 hours later and still no<BR />internet!!! Its really wound me up because its not like I pay £25 like<BR />other folk, I pay £80 for a good service! I did t report it because it said<BR />maintenance and it would be back on at 2am yesterday morning. Not good<BR />enough!!!!<BR />Hide quoted text Thu, 05 Nov 2026 01:12:35 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651501#M147685 Cable1 2026-11-05T01:12:35Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651506#M147688 <BLOCKQUOTE><P>Is there an internet issue?</P></BLOCKQUOTE> Thu, 05 Nov 2026 01:26:36 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651506#M147688 Manning6 2026-11-05T01:26:36Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651507#M147696 <P><STRONG>Hey wheres my interwebs at!? I was playing roblox <span class="lia-unicode-emoji" title=":pensive_face:">😔</span>&nbsp;</STRONG></P> Thu, 05 Nov 2026 01:34:29 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651507#M147696 Ninja101 2026-11-05T01:34:29Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651508#M147698 <P>Yo-yo just got booted on wow forever outside the inn...</P> Thu, 05 Nov 2026 01:36:54 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651508#M147698 Soj1337 2026-11-05T01:36:54Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651509#M147689 <P><STRONG>Must be... mines gone off too, hope they get it fixed fast!</STRONG></P> Thu, 05 Nov 2026 01:37:06 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651509#M147689 Ninja101 2026-11-05T01:37:06Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651511#M147697 <P>Internet is down</P> Thu, 05 Nov 2026 01:39:00 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651511#M147697 Mind147 2026-11-05T01:39:00Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651512#M147690 <P>Yep mine out as well iv36 postcode</P> Thu, 05 Nov 2026 01:39:15 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651512#M147690 Nistro 2026-11-05T01:39:15Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651513#M147699 <P>is the internet down right now??</P> Thu, 05 Nov 2026 01:39:39 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651513#M147699 caitlinmalone 2026-11-05T01:39:39Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651514#M147691 <P>Mines just started working again lol liverpool area</P> Thu, 05 Nov 2026 01:40:36 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651514#M147691 Ninja101 2026-11-05T01:40:36Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651515#M147692 <P>mine is down too</P> Thu, 05 Nov 2026 01:40:40 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651515#M147692 caitlinmalone 2026-11-05T01:40:40Z https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651516#M147700 Thu, 05 Nov 2026 01:41:45 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-has-gone-off-and-I-cannot-get-onto-my-account-on/m-p/1651516#M147700 Clarry1982 2026-11-05T01:41:45Z