topic Re: Open Reach Modem new installation in Broadband & Landline

Open Reach Modem new installation

Vanishdark — Sun, 01 Nov 2026 19:04:04 GMT

I have a few questions about the current open reach foto installation that my flat has.

Before ordering, I'd ask EE these three questions:

Can you activate Full Fibre 1.6 Gbps using my existing Openreach ONT?

Will you replace the existing ONT with a multi-gigabit ONT if necessary?

Does the £1.6 Gbps package include the Smart Hub 7 Pro and WiFi Extender 7 Pro, or are these additional costs?

Re: Open Reach Modem new installation

JimM11 — Sun, 01 Nov 2026 20:25:04 GMT

@Vanishdark Have a look if 1.6Gb/s is available area wise and that you can get it.

Package does have an EE Smart Hub 7 Pro hub, not sure if you automatically get a Smart Wireless unit but you may get.

Ont Would be required to be swapped if the current one does not have a 2.5Gb/s Nic port, yellow is 1Gb/s and Orange is 2.5Gb/s so look see what you have on your ONT. Looks like the Pon is not lit on your unit at all so is there a fibre fault currently? Checker below to see what OR does to the home address.

Fibre broadband availability checker | Openreach

Broadband Plan Terms and Conditions for Essentials, All Rounder, Full Works, Busiest Home Bundle and Made for Gamers Bundle plans only

Re: Open Reach Modem new installation

XRaySpeX — Sun, 01 Nov 2026 20:39:22 GMT

Dunno which ONT that is.
If that only a 1 Gig ONT EE will replace it with a 2.5 Gig ONT providing you are not upgrading from <= 1 Gig to 1.6 Gig within the BT Group.
The 1.6 Gig package include the Smart Hub 7 Pro but the WiFi Extender 7 Pro is only included on the Premium & Ultimate flavours of the plan.

Re: Open Reach Modem new installation

shakey19811 — Sun, 01 Nov 2026 21:28:19 GMT

see picture below might be usefull

Re: Open Reach Modem new installation

Vanishdark — Sun, 01 Nov 2026 21:14:09 GMT

It’s inside the flat @shakey19811 maybe I did not understand. It’s a Nokia one I can see it’s a FTTP I will tomorrow take a look at the port at the ont!

At the same property we have different provider equipment pre-installed, but we want to go with EE so o think o will double check.

again take you all to reply. If I have more questions. I will pop up here.

Re: Open Reach Modem new installation

shakey19811 — Sun, 01 Nov 2026 21:23:56 GMT

Re: Open Reach Modem new installation

XRaySpeX — Sun, 01 Nov 2026 22:31:02 GMT

@shakey19811 : It looks like none of those!

Re: Open Reach Modem new installation

JimM11 — Mon, 02 Nov 2026 08:43:12 GMT

@shakey19811 Can be anyone off the first three in the Posted picture you supplied for the Nokia -Q/R/T and the -T is the only one that has the 2.5Gb/s Ethernet NIC interface on it but the OR SIN has the details wrong in one off the versions just so you are aware but corrected in the revised document.👍👌

Re: Open Reach Modem new installation

shakey19811 — Mon, 02 Nov 2026 12:16:08 GMT

@JimM11 just figured that he could look up the model number then the specs for the the model

Re: Open Reach Modem new installation

Vanishdark — Mon, 02 Nov 2026 19:34:44 GMT

From the serial number, it looks like an older Nokia/Alcatel-Lucent model with a 1 Gbps Ethernet port, although I couldn't open it to check the exact model.

There is also Hyperoptic equipment and some Virgin Media equipment in the property, so it looks like there have been a few different broadband installations over the years!

I'm thinking about going with EE Full Fibre 1.6 Gbps, but I assume the existing 1 Gbps ONT would need to be upgraded to support those speeds.

Just wondering:

Would EE arrange for Openreach to replace the existing ONT with a 2.5 Gbps model?
Would that be included with the 1.6 Gbps package, or would there be an extra charge?
Would replacing it mean drilling new holes in the wall or running new fibre cables, or could they just reuse the existing fibre connection?

Has anyone been through this when upgrading to the 1.6 Gbps package?

Re: Open Reach Modem new installation

JimM11 — Mon, 02 Nov 2026 20:44:41 GMT

@Vanishdark Opening reply go check the OR Fibre link, that will tell you what can be delivered to the home address and if you can indeed get a 1800 Mb/s connection.

Your port is yellow so it is the 1Gb/s ONT Ethernet port version and is required to be replaced by OR Openreach on conformation that you are indeed getting above the 1Gb/s speed package, that they will take care of, wither it be a Nokia or the newer Zyxel versions both work but Nokia is a direct swap and will fit in the Existing case.

There is NO package existing, the fact that the Pon light is not lit is a worry for the OR Fibre to the property.

Hyperoptic is an altnet so you should have a separate fibre and separate ONT for them your not getting EE with that connection, and if Virgin Media Fibre (Not Cable connection on Docsis) then does give you other routes to your Broadband, VM if available is 2Gb/s symmetrical so same Up/Down speeds.

Why are you mentioning upgrading, you are not a EE/BT customer just now / presently?

Re: Open Reach Modem new installation

shakey19811 — Mon, 02 Nov 2026 20:47:19 GMT

there has ben various threads stating that for 1.6 you need a new ont installed i would say that if you have had this ont since before 1.6 gig was a thing you may need to be changed

i cant see how this can be chargeable for an ont replacement i for an upgrade would be different if you wanted the same ont moving

think you going to have to ask customer support if this is needed to be fair but i think it would get passed ont to openreach for them to check

Re: Open Reach Modem new installation

JimM11 — Mon, 02 Nov 2026 20:55:35 GMT

@shakey19811 OR will have ALL the details for the current ONT that is installed, model/serial number etc, they control the device and it's setup on the Fibre Network, remote checking and if required to be replaced would be when/if EE are able to do the 1.6Gb/s package to the property. All that is set is the speed profile so EE clamps the throughput at there side plus any diagnostics required to get past the ONT to the EE Hub on the connection.

Re: Open Reach Modem new installation

Vanishdark — Mon, 02 Nov 2026 21:49:53 GMT

Thank you all.

Booked for a new installation, an engineer will visit the property to upgrade the ONT.