topic Re: Printer fail is this 5gt problem in Broadband & Landline

Printer fail is this 5gt problem

Cle2 — Mon, 26 Oct 2026 11:32:00 GMT

Re: Printer fail is this 5gt problem

Schockwave — Mon, 26 Oct 2026 12:39:42 GMT

Hello @Cle2 ,

Welcome to the community,

If it is an older printer, you may have to go and click on compatability via settings for your broadband and try connecting with 4Ghz rather than 5Ghz, this can happen with some devices that are not compatible with 5Ghz.

Re: Printer fail is this 5gt problem

XRaySpeX — Mon, 26 Oct 2026 13:09:51 GMT

@Schockwave : You mean 2.4 GHz not 4 GHz.

Re: Printer fail is this 5gt problem

XRaySpeX — Mon, 26 Oct 2026 13:10:50 GMT

Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs with their WPA3 Security. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz or WPA2 devices to that. It presents itself as a separate network SSID of the form "MainSSID-Comp".

Re: Printer fail is this 5gt problem

Schockwave — Mon, 26 Oct 2026 16:16:33 GMT

@XRaySpeX , yes that is what I meant, you are correct.