https://community.ee.co.uk/t5/Broadband-Landline/I-can-t-seem-to-upgrade-my-broadband/m-p/1648748#M146954 <P>As you have closed your profile, this is just call EE CS hold on until they answer, and do it all that way since online is just not the option for you.</P> Sat, 24 Oct 2026 15:45:15 GMT JimM11 2026-10-24T15:45:15Z https://community.ee.co.uk/t5/Broadband-Landline/I-can-t-seem-to-upgrade-my-broadband/m-p/1648738#M146952 <P>Hi,&nbsp;<BR /><BR />I was with BT and was transferred to EE. I have been paying my bills and had no issues but i suppose to be upgrading as I am out of a contract. I have tried online to upgrade but EE is struggling to get my information. So partner rang and asked, the man was lovely and explained there was something wrong with the account which he would fix, would ring after a week but never did. Now its a few months later, (life just gets busy) and i tried to see if i can upgrade, still no luck. Currently on hold with EE but its been 20 minutes! So any suggestions?!!&nbsp;</P> Sat, 24 Oct 2026 15:12:26 GMT https://community.ee.co.uk/t5/Broadband-Landline/I-can-t-seem-to-upgrade-my-broadband/m-p/1648738#M146952 Profile closed 2026-10-24T15:12:26Z https://community.ee.co.uk/t5/Broadband-Landline/I-can-t-seem-to-upgrade-my-broadband/m-p/1648748#M146954 <P>As you have closed your profile, this is just call EE CS hold on until they answer, and do it all that way since online is just not the option for you.</P> Sat, 24 Oct 2026 15:45:15 GMT https://community.ee.co.uk/t5/Broadband-Landline/I-can-t-seem-to-upgrade-my-broadband/m-p/1648748#M146954 JimM11 2026-10-24T15:45:15Z