topic Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone in Broadband & Landline

Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

Kryten602 — Fri, 23 Oct 2026 13:21:53 GMT

.....can I keep my landline number?

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

JimM11 — Fri, 23 Oct 2026 13:35:57 GMT

@Kryten602 The answer is yes if PN and EE say so, otherwise you will get another if EE has the problem with it.

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

shakey19811 — Fri, 23 Oct 2026 13:39:45 GMT

YES

when you make a order there a part in the process to keep you number if you doing it onlline it will ask what your current number is just type that in the order page there should be a box for you to tpe this in if you are ordering online

underneath that says in some cases you may not be able to but this is rare

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

Kryten602 — Fri, 23 Oct 2026 13:40:26 GMT

Thanks gentlemen. If I'm not paying for a landline (or am I), how am I charged for this, any ideas?

Thank you again.

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

shakey19811 — Fri, 23 Oct 2026 13:49:03 GMT

@Kryten602 take a look at your current package with plusnet it will be under products simliar to EE

example if you new package is made up of your phone package and lineline if you pay by direct debit the total amount is taken

if your my mgrate from plusnet ee shold figure out your a plusnet customer amd use the same direct Debit details you use for plusnet but thus will change to EE limted

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

JimM11 — Fri, 23 Oct 2026 13:51:00 GMT

@Kryten602 Have a look at your PN e-mails for the migration that will give you some idea until or if you are still in contract with PN switchover. EE do charge to have a DV landline start's at a £5 per month then you can addon any call package you wish with varying prices. Linked below EE call prices etc. Page 16 and ""Digital Home Phone Rates""

EE Broadband, TV and Home Phone Price Plans Terms & Conditions | EE

Plusnet landline call tariffs | Help | Plusnet

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

shakey19811 — Fri, 23 Oct 2026 14:01:31 GMT

yeah if you check your bill from plusnet using a login look at a recent bill lists all products your paying dor with plusnet plus the total and payment check you contract wnd date for plusnet so you dont get stung with an Early exit fee as EE will only cover pay this in account credit to your EE you will still be paying it in cash to leave early

@Kryten602

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

shakey19811 — Fri, 23 Oct 2026 13:58:55 GMT

if your sure your not gonna us DV for outgong calls pay n go is not charged @ £5 and irs a rolling contract of 1 month for DV

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

JimM11 — Fri, 23 Oct 2026 14:04:22 GMT

@shakey19811 Then you must have been given the DV phone with the complete discount against it.

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

shakey19811 — Fri, 23 Oct 2026 14:16:12 GMT

likely because moved from BT to EE bt wanted to charge me £5 a month for pay as you go (chargeable by minute) but i only need for people to ring in

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

Kryten602 — Fri, 23 Oct 2026 14:22:21 GMT

Gents, you've been really helpful for this old guy. Thank you.

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

JimM11 — Fri, 23 Oct 2026 14:24:33 GMT

@shakey19811 For sure sky/vodafone currently give you the Landline Phone as a non chargeable free option monthly, and sock it to you with call rate charges, with sky i always had the calling package think roughly £12 extra but kept it for the contact with my Old Dad daily, sadly he passed 1 1/2 years ago now at the young age off 86. Got him a free 24month zero heavily discounted FREE calling package with SKY but trained him NO CALLING out as knew it would never last....

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

shakey19811 — Fri, 23 Oct 2026 14:23:49 GMT

@Kryten602 no problem

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

shakey19811 — Fri, 23 Oct 2026 14:27:32 GMT

yeah i just needed it so people could ring in i could of used call divert i think but that was a pain

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

FoxRadio — Fri, 23 Oct 2026 18:43:18 GMT

@Kryten602 If you allow Plusnet to transfer you to EE then they will do everything for you. You don't need to lift a finger. That's what I did. I even got a little bonus of "unlimited calls", which I didn't have with Plusnet.

Have you received your email from Plusnet yet, about having 30 days to decide?

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

Kryten602 — Fri, 23 Oct 2026 18:46:06 GMT

Thank you Fox. No not yet, I've just had the email today about the upcoming shift over.

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

FoxRadio — Fri, 23 Oct 2026 18:58:08 GMT

@Kryten602 Right. The email I received from Plusnet was titled "We're moving your broadband and phone services". It said that if you wanted to stay with Plusnet, you had to contact them within 30 days, otherwise they would start the process of moving you over to EE under the same, or better, service.

Although in my case it was a further 3 months before I was actually transferred to EE. Don't know if that's a normal timescale, or whether they were a bit slow with mine.

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

shakey19811 — Sat, 24 Oct 2026 11:56:06 GMT

service will be the same just a name change as DV from ee to be just says package xhange on the order tracking they will ~~more than likely allow you to use your plus net router~~

~~and send you~~

this cable that plugs into the ont is your going fibre to the home may not be like this if your

goes im the port marked wan on the router and ont openreach brings the ont if you dobt already have on oneid you do have ine alrady insalled this will be done remotely if you as staying with fibre to the cabinet this is easier

eample of what this may look like

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

JimM11 — Sat, 24 Oct 2026 11:36:31 GMT

@shakey19811 No they won't, a PN Router does NOT have any form of active ATA/Dect in it, so the PN Router has to go no matter what.

That is why PN are moving customers to EE for DV/Landline support.

Re: Old chestnut sorry, but in the switchover from Plusnet to EE and digital phone

XRaySpeX — Sat, 24 Oct 2026 11:36:49 GMT

@shakey19811 wrote:
goes im the port marked wan on the router and to yellow port on the ont openreach rings the ont

Only the Yellow port on the 1 Gig ONT used for <= 1 Gig FF. It's the Orange port on the 2.5 Gig ONT needed for 1.6 Gig FF.