topic Re: Connectivity Backup in Broadband & Landline

Connectivity Backup

Neil8568 — Thu, 22 Oct 2026 21:47:29 GMT

I have just renewed my contract. I have been asked to return my Hub 6, extender and connectivity backup.

I am being sent a hub 7 pro and extender. Why does my new contract not include a connectivity backup device?

I never actually had to use it but it was a nice safety net.

Re: Connectivity Backup

XRaySpeX — Thu, 22 Oct 2026 22:03:17 GMT

What's the names of the BB plans you've switched between?

Re: Connectivity Backup

Neil8568 — Thu, 22 Oct 2026 22:26:29 GMT

Hi.

Both old and new plans are full fibre 900 ultimate.

Re: Connectivity Backup

XRaySpeX — Thu, 22 Oct 2026 22:32:35 GMT

There is no Connectivity Backup with Ultimate Full Fibre - See BROADBAND PLANS. You shouldn't have had it in the 1st place.

Re: Connectivity Backup

Neil8568 — Thu, 22 Oct 2026 22:43:38 GMT

Im now wondering if it was given as a sweetener to get me to move 2 years ago. So I can keep it for £80 pounds so my question now becomes would the old smart hybrid device be compatible with the new hub 7 pro?

Re: Connectivity Backup

XRaySpeX — Thu, 22 Oct 2026 22:56:11 GMT

I expect so.

Re: Connectivity Backup

JimM11 — Thu, 22 Oct 2026 23:07:36 GMT

@Neil8568 You can always pay the extra and do it as an addon to your service if you wish, that way EE may allow it over with not too much hassle on the account. See addon's page 9.

EE Home Price Guide for Core, Standard, Premium, and Ultimate Broadband Plans, EE TV and Digital Home Phone - 18 September 2026

Re: Connectivity Backup

Neil8568 — Thu, 22 Oct 2026 23:13:16 GMT

In the e mail about returning my old devices I was told I could keep it for £80. So if it is compatible that would seem a cheaper option than £10 per month for 2 years?

Re: Connectivity Backup

JimM11 — Thu, 22 Oct 2026 23:23:22 GMT

@Neil8568 True, hopefully they do not disable the use off it then.

Re: Connectivity Backup

Peter_W — Fri, 23 Oct 2026 11:32:09 GMT

Hey there, @Neil8568

I've had a double check over this one, and whilst opting for the £80 charge would allow you to keep the device itself, to receive the actual 4G backup service you would need to either select a plan that includes this, or add the £10 a month option.

I'd definitely recommend giving our team a call, and that way we can properly look over which option will work best for you here.

Peter

Re: Connectivity Backup

Neil8568 — Fri, 23 Oct 2026 12:19:58 GMT

Thank you. I think in the first instance I will just return it. Then if I decide later to get one I can adjust my contract and get a new one that way rather than one that's 2 years old . Thank you for the replies

Re: Connectivity Backup

JimM11 — Fri, 23 Oct 2026 13:01:02 GMT

@Neil8568 Smart way to do it, the £80 is only the non return fee that EE charges, the rest is for keeping it on a mobile service when needed to be called upon when the Home fibre network is off, with all the reduced features and speeds.

If it's also working the two years is nothing unit wise, keeping it would be way better and you could even see if EE want's to play ball with a reduction for the per monthly cost.

Re: Connectivity Backup

Maxell — Fri, 23 Oct 2026 13:03:23 GMT

When you click on the keep connected promise option on my Ultimate plan it takes you to a page to request a 4g connectivity backup.

Re: Connectivity Backup

JimM11 — Fri, 23 Oct 2026 13:18:31 GMT

@Maxell That is not the same unit EE supply's for that fault condition, OP is not waiting couple off day's for EE to dispatch on the occasion/s when/if it occur's. See below link, more than likely one off these for a temp down.

4G WiFi device | Device Help | EE

Re: Connectivity Backup

Maxell — Fri, 23 Oct 2026 15:22:28 GMT

Yes that looks like it, what else is there,? You can have it all the time for I think £10 per month.

Re: Connectivity Backup

JimM11 — Fri, 23 Oct 2026 15:24:53 GMT

@Maxell This.

EE Connectivity Backup | Device Help