topic Re: Slow internet in Broadband & Landline

Slow internet

Lucy222 — Tue, 20 Oct 2026 23:43:18 GMT

My internet is so slow !!

Re: Slow internet

JimM11 — Wed, 21 Oct 2026 13:43:57 GMT

@Lucy222 Have you called EE CS or done the HELP to 66033 as a text to have EE check it out for you?

Re: Slow internet

shakey19811 — Wed, 21 Oct 2026 13:45:50 GMT

are you over wifi ? are you on part fibre or full fibre (yes if you have an ont) @Lucy222

Re: Slow internet

shakey19811 — Wed, 21 Oct 2026 13:48:34 GMT

retest with the speedtest post the result excluding any personal imfo

https://www.speedtest.net/ @Lucy222 and wifi connected or ethernet

Re: Slow internet

XRaySpeX — Wed, 21 Oct 2026 18:06:47 GMT

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan you are on including its speed?

What speeds are reported by running the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.