topic Very bad internet coverage in Broadband & Landline

Very bad internet coverage

LauraB19855 — Tue, 20 Oct 2026 21:44:58 GMT

For about a month now, possibly more, my internet coverage has been very poor. It’s getting worse, I pay nearly £30 a month for a basic package, I only run my Amazon stick and my mobile phone on it and it’s not even managing to do that!! This is unacceptable!! I’d like someone to contact asap to talk about my contract with EE.

Re: Very bad internet coverage

XRaySpeX — Tue, 20 Oct 2026 22:29:34 GMT

@LauraB19855 : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

Re: Very bad internet coverage

JimM11 — Wed, 21 Oct 2026 06:59:54 GMT

@LauraB19855 You have to do the calling to EE CS, landline just dial 150 and same from an EE mobile if you have, otherwise use the contact us linked below.

ee.co.uk/help/contact-ee?_gl=1*7titj7*_ga*NTUwNjM1NDkxLjE3OTIxNDA2MDk.*_ga_YEXV92BLZ6*czE3OTI1NjUyMDQkbzM1JGcxJHQxNzkyNTY1NzI1JGozNyRsMCRoMTk0MjM5OTUxNiRkY1hlUWF1ZXliQldXRV9hek1nRGtSTHJHdlAwQjUzTVhhZw..*_fplc*MjlyY0c0OE9IcWQ0MWNNeXNaSWRpUSUyQkFGdTNNWXFWc3dHRmlDUSUyRjZ1VG5VTWU5UURWJTJCMkdBQnlDbGtXVFZQYXVndVJEVTZHb2tkT1RkRkdjWFhNaTNlVUZoNyUyQkJyVGs1N0J1Tk5EdHFPYUV3SiUyQiUyQmZReHltYnUlMkJYUmJkZ0ElM0QlM0Q.