topic Re: Broadband 10% discount? in Broadband & Landline

Broadband 10% discount?

SpineInMyChill — Tue, 20 Oct 2026 19:36:34 GMT

Hi, I hope someone here can help, I've been on chat and the person was not helpful whatsoever.

We have had mobile contracts for several years, then recently got broadband added, as far as I'm aware and from what I seen we should have got 10% off broadband for being a mobile customer (pay monthly).

I ordered the broadband on the phone, however the woman put it on a separate account, we have now got the accounts merged with the mobile account and the separate account has been deleted. However no discount for the broadband has been applied? I tried chat but the person kept talking about the EE one benefits which is not what I was asking for help with at all.

Can someone either correct me or tell me how I can get this discount applied? I literally saw about it on the website recently before the broadband was activated and now it isni can't find it.

Thanks, Rachel.

Re: Broadband 10% discount?

Chris_B — Tue, 20 Oct 2026 19:42:49 GMT

@SpineInMyChill You don’t get a discount on the breadboard you do however get a discount when you next upgrade the mobile contract. You’ll also get unlimited data on the mobile contract for having EE broadband. Can you provide a link to the 10% discount for having EE broadband and a mobile contract?

Re: Broadband 10% discount?

SpineInMyChill — Tue, 20 Oct 2026 19:50:01 GMT

I can't find the link now that the broadband is activated, as I seen it when the broadband wasn't active but I'm sure it was on the broadband home page I think. However from what I'm reading in general online is there should be a price drop for existing mobile customers, is this not correct? I know it certainly was a thing so has it been removed?

Re: Broadband 10% discount?

SpineInMyChill — Tue, 20 Oct 2026 19:54:21 GMT

I've just gone on the website not logged in and here is a screenshot.

ETA: here is the link: https://ee.co.uk/entertainment-on-ee?hl=en-GB

Re: Broadband 10% discount?

XRaySpeX — Tue, 20 Oct 2026 20:10:55 GMT

@SpineInMyChill wrote:
However from what I'm reading in general online is there should be a price drop for existing mobile customers

That's EE One that @Chris_B was also referring to.

Re: Broadband 10% discount?

JimM11 — Tue, 20 Oct 2026 20:38:56 GMT

@SpineInMyChill Did you go through the EE One option at selection to unlock the deals? Forget that i see you called EE CS and did it over the phone so possible discount not applied and too late now as you have signed up, you can if you wish go look at the mobile discount applied for having both, but be aware off the speed drops that get applied as they may just not suit your usage. Broadband is ALWAYS a separate account from mobile, and link your BB account to your EE account to see both Mob/BB from it.

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