topic Re: EE Smart Hub Pro Router Logs showing Internet is Online / Offline constantly. in Broadband & Landline

EE Smart Hub Pro Router Logs showing Internet is Online / Offline constantly.

mikefairgrieve — Mon, 12 Oct 2026 15:47:33 GMT

Rebooted Router and ONT and issue still continues. No problems up until today, EE txt Help advises no issues!

Router time is out by 2 hours as well which is weird!

Product code: SH4-1
Connection type: External (FTTX)
App version: 3.17.5
Firmware version: r5.16.1-R-2011329-PROD-1
WAN link speed: 2.5 Gbps
Network uptime: 1 Hr 0 Mins
System uptime: 1 Hr 1 Min

10/12/2026, 01:41:52 PM	Internet status is offline
10/12/2026, 01:43:52 PM	Internet status is online
10/12/2026, 01:44:52 PM	Internet status is offline
10/12/2026, 01:45:52 PM	Internet status is online
10/12/2026, 01:46:52 PM	Internet status is offline
10/12/2026, 01:52:52 PM	Internet status is online
10/12/2026, 01:53:22 PM	Internet status is offline
10/12/2026, 01:56:22 PM	Internet status is online
10/12/2026, 01:56:52 PM	Internet status is offline
10/12/2026, 02:01:22 PM	Internet status is online
10/12/2026, 02:02:22 PM	Internet status is offline
10/12/2026, 02:02:52 PM	Internet status is online
10/12/2026, 02:03:22 PM	Internet status is offline
10/12/2026, 02:03:52 PM	Internet status is online
10/12/2026, 02:04:22 PM	Internet status is offline
10/12/2026, 02:07:22 PM	Internet status is online
10/12/2026, 02:07:52 PM	Internet status is offline
10/12/2026, 02:08:52 PM	Internet status is online
10/12/2026, 02:09:22 PM	Internet status is offline
10/12/2026, 02:09:52 PM	Internet status is online
10/12/2026, 02:10:22 PM	Internet status is offline
10/12/2026, 02:10:52 PM	Internet status is online
10/12/2026, 02:11:22 PM	Internet status is offline
10/12/2026, 02:11:52 PM	Internet status is online
10/12/2026, 02:12:22 PM	Internet status is offline
10/12/2026, 02:13:22 PM	Internet status is online
10/12/2026, 02:13:52 PM	Internet status is offline
10/12/2026, 02:14:22 PM	Internet status is online
10/12/2026, 02:15:22 PM	Internet status is offline
10/12/2026, 02:15:52 PM	Internet status is online
10/12/2026, 02:17:22 PM	Internet status is offline
10/12/2026, 02:17:52 PM	Internet status is online
10/12/2026, 02:19:22 PM	Internet status is offline
10/12/2026, 02:19:52 PM	Internet status is online
10/12/2026, 02:21:22 PM	Internet status is offline
10/12/2026, 02:21:52 PM	Internet status is online
10/12/2026, 02:23:52 PM	Internet status is offline
10/12/2026, 02:24:22 PM	Internet status is online
10/12/2026, 02:25:52 PM	Internet status is offline
10/12/2026, 02:27:22 PM	Internet status is online
10/12/2026, 02:28:22 PM	Internet status is offline
10/12/2026, 02:28:52 PM	Internet status is online
10/12/2026, 02:30:22 PM	Internet status is offline
10/12/2026, 02:31:52 PM	Internet status is online
10/12/2026, 02:32:22 PM	Internet status is offline
10/12/2026, 02:33:22 PM	Internet status is online
10/12/2026, 02:34:22 PM	Internet status is offline
10/12/2026, 02:34:52 PM	Internet status is online

Re: EE Smart Hub Pro Router Logs showing Internet is Online / Offline constantly.

JimM11 — Mon, 12 Oct 2026 15:58:39 GMT

@mikefairgrieve Did the EE Hub not NTP time sync at reboot, and yes you look to have the latest FW. Is the connection working and just the weird logging going on, app was updated few day's ago so worth a check at that also. Time clock sync would be needed or the schedular for parental controls would be way out....

FW: r5.16.1-R-2011329-PROD-1 and the gui is at App Version 3.17.5 20/08/2026

Re: EE Smart Hub Pro Router Logs showing Internet is Online / Offline constantly.

mikefairgrieve — Mon, 12 Oct 2026 15:58:19 GMT

Rebooted again and still no NTP sync , still showing 2 hours out. Internet seems ok, no drop outs from any devices just lots of these reports in the logs, Tried the broadband connection test on the app and it says my router is offline.

Re: EE Smart Hub Pro Router Logs showing Internet is Online / Offline constantly.

JimM11 — Mon, 12 Oct 2026 16:10:54 GMT

@mikefairgrieve Try the hub off for 5 mins, then see what it is like time wise when reconnected, time gives the hub power down enough for no retention settings, not sure if the log jumps back to 1970 at the start, will take a look at an old log file.

Nothing is reported that i see in the old log files for a starting time stamp.

Re: EE Smart Hub Pro Router Logs showing Internet is Online / Offline constantly.

XRaySpeX — Mon, 12 Oct 2026 17:15:08 GMT

Those times look too methodical to be a fault on the line. Router seems faulty perhaps triggered by lack of time sync ( or tine sync +/- 2hrs). Request replacement by calling CS.