topic EE Smart Hub 7 Plus (Model SH35A) WiFi dropping in Broadband & Landline

EE Smart Hub 7 Plus (Model SH35A) WiFi dropping

hayleyspencer24 — Sun, 11 Oct 2026 10:18:46 GMT

Hello,

We recently upgraded our internet connection to FTTP .

At the same time I decided to change our hub from the old BT smart hub 2 to an EE Smart Hub 7 Plus (Model SH35A).

Ever since then we have been experiencing drops in the WiFi connection every few minutes, only lasting a second or two.

What could be causing these drops?

Thanks

XRaySpeX — Sun, 11 Oct 2026 10:58:24 GMT

Are the drops with any particular devices?

hayleyspencer24 — Sun, 11 Oct 2026 12:56:53 GMT

Seems to be all devices

baron75mk3 — Sun, 11 Oct 2026 13:33:24 GMT

Can you on a browser enter 192.168.1.254 & check your Network & System uptime ?