topic Re: No WiFi in Broadband & Landline

No WiFi

Janeannmcewan — Sat, 10 Oct 2026 20:07:22 GMT

I have no WiFi for a few hours now

Re: No WiFi

Janeannmcewan — Sat, 10 Oct 2026 20:03:56 GMT

Why have a no internet

Re: No WiFi

JimM11 — Sat, 10 Oct 2026 20:17:13 GMT

@Janeannmcewan Have you checked the EE Hub? WiFi disappearing although unusual do you have anything that is connected to the Ethernet and still on the Broadband Internet if not what is the colour off the EE light?

If it is no Internet then use the app and check if it is an area wide fault that EE perhaps is aware off.

Broadband Help | EE

Re: No WiFi

JimM11 — Sat, 10 Oct 2026 20:33:22 GMT

@Janeannmcewan Send the the text HELP to 66033 from 8am onwards tomorrow, and have EE test your connection, also an answer on the other post you did.

Re: No WiFi

XRaySpeX — Sat, 10 Oct 2026 21:50:28 GMT

@Janeannmcewan : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?