topic Re: Wi-Fi 6 extender (SW30A) in Broadband & Landline

Wi-Fi 6 extender (SW30A)

8062282 — Fri, 09 Oct 2026 11:47:42 GMT

Hi - I've just upgraded from the 500mb essentials package to the 900mb package. The router is the SH31B. The signal off this router isn't as good as my old BT router. I'm just changing over bedrooms & the bedroom we're moving to, the signal isn't as strong for streaming.

I was sent a SW30A in error in Sept when I upgraded my package but cancelled it the next day. Unfortunately the cancellation didn't reach the despatch team in time & they sent the extender out. It's here still sealed ready to go back. If I don't send it back & opt to get charged the £55 for non return. Can I set this up to work with my SH31B. It's a lot cheaper paying £55 rather than paying to have it included in my package..

Re: Wi-Fi 6 extender (SW30A)

JimM11 — Fri, 09 Oct 2026 11:54:05 GMT

@8062282 Do as you like, and yes it will work as the SH31/32B and the SW30A go together as a pair, just expect to possibly keep getting billed over and over for the non return if EE keep doing so, it is well within there rights to do that.

Flea bay might be the place to pick one up, but do use the current one you have to check it all out.

Re: Wi-Fi 6 extender (SW30A)

XRaySpeX — Fri, 09 Oct 2026 11:54:25 GMT

In what way was the SW30A sent in error? It goes with the SH31B.

If you have the EE Smart Hub 6 Plus (SH6+), model no. SH31B, of Set up your Home Broadband EE Router, the EE Smart WiFi Extender 6 Plus , model no. SW30A, of Setting up Smart WiFi goes with it.

Re: Wi-Fi 6 extender (SW30A)

8062282 — Fri, 09 Oct 2026 11:54:50 GMT

It says a charge of £55 for non-return, not a recurring charge of £55. Would that not have to be advised first?

Re: Wi-Fi 6 extender (SW30A)

XRaySpeX — Fri, 09 Oct 2026 11:58:27 GMT

Yes, it would be a 1-off charge (fine).

@JimM11 may have ben thinking of being kept sent reminder emails, not bills.

Re: Wi-Fi 6 extender (SW30A)

8062282 — Fri, 09 Oct 2026 12:23:42 GMT

Hi - When I went to upgrade in Sept, I opted to upgrade to the 900mb package which included the SW30A. I spoke to a lady in sales & they upgraded me to the £50.99 package but agreed to upgrade my router to the Wi-Fi 7 router & to send a Wi-Fi 7 extender instead of the SW30A. Overnight, I decided I didn't want to do this (my contract doesn't run out till end of Oct) & I phoned to cancel. Unfortunately, by the time the cancellation had been processed on the system, the extender got sent. It was a 6 not the 7. I never got sent the WI-Fi 7 router

Re: Wi-Fi 6 extender (SW30A)

baron75mk3 — Fri, 09 Oct 2026 14:34:19 GMT

@8062282

When I regraded My broadband & TV service packages there were no Smart Hub 7 Pro hubs in stock so my regrade order failed, so i called up to find out what happened & somehow the system was not showing the call handlers the fact that the Routers were out of stock so she once again did my regrade turns somehow i got dispatched 2X Smart Hub 7 Pro hubs & 4X , WIFI Extender Pros. So i called EE sales & was told i could either send one Smart Hu 7 Pro & 2 X WIFI Extender Pros back or if i wanted to i could keep them for spares & send them back if i leave EE so i kept them for spares at no charge , but i would suggest giving customer services a quick call regarding keeping the router just to be sure.

Re: Wi-Fi 6 extender (SW30A)

8062282 — Fri, 09 Oct 2026 16:38:28 GMT

I wasn't eligible for the Hub 7 or the Extender 7 as part of the package I was upgrading to. I was only eligble for the Wi-Fi 6 extender. I managed to negotiate the 7s as part of the deal. I cancelled the deal the next day anyway, but they still sent the extender 6..

Re: Wi-Fi 6 extender (SW30A)

baron75mk3 — Fri, 09 Oct 2026 16:44:21 GMT

Ahh i see well just for your own piece of mind might be an idea just to chat to sales.

Re: Wi-Fi 6 extender (SW30A)

8062282 — Fri, 09 Oct 2026 17:05:46 GMT

I was on the phone today to upgrade my package. Best I could get was £36.99 for 900mbs, rather than the 500mbs I'm on now. I keep my existing hardware. I couldn't persuade them to do anything else.

Re: Wi-Fi 6 extender (SW30A)

baron75mk3 — Fri, 09 Oct 2026 18:48:11 GMT

Yeah , "Smart Hub 7 Plus is not included for all renewing customers" on all packages except for Ultimate im surprised its not even in the Premium option , you can check it here: https://ee.co.uk/broadband/full-fibre

So the only option is Ultimate You Get the Smart Hub 7 Pro & WiFi Extender 7 Pro but thats currently £57.99 Thats a bit steep just to get a router upgrade for most people , i had no idea that existing customers cant upgrade to the Smart Hub 7 plus until i looked I was a new customer so i got the Smart Hub 7 plus , i then upgraded to the Ultimate plan for the Smart Hub 7 Pro & Extenders, (i was upgrading my tv package also so i just went the whole hog except sports channels).

Re: Wi-Fi 6 extender (SW30A)

8062282 — Fri, 09 Oct 2026 20:34:15 GMT

It's frustrating when new customers get all the good deals & the latest equipment. I upgraded on the 6th Oct to the 900mb package. It should have beeen activated by midnight on the 8th. Checked this morning & I was still on the old speed (500mb). Openreach had put a cease (whatever that is) on the activation. Had to go through upgrading my package again & activation is now by midnight on the 12th. Fingers crossed..

Re: Wi-Fi 6 extender (SW30A)

baron75mk3 — Fri, 09 Oct 2026 20:58:55 GMT

That sucks i dont know if this will be of any use to possibly explain what happened with the Openreach cease ?

Re: Wi-Fi 6 extender (SW30A)

8062282 — Fri, 09 Oct 2026 21:35:52 GMT

I can't see anything other than a yellow triangle on your response. I'm not sure what a cease means. Hope it's not serious..

Re: Wi-Fi 6 extender (SW30A)

baron75mk3 — Fri, 09 Oct 2026 21:41:45 GMT

Its just awaiting a moderator to approve the image , was just a quick google search , take a look at the Ai answer

https://www.google.com/search?q=openreach+putting+a+cease+on+activation&sca_esv=b50cfb24754f4390&sxsrf=APpeQnvzctgQ2I0Rrnmo8XV-lWV9catxDw%3A1791581986472&ei=Il_JasapHOOHhbIP7LXr6Q4&biw=1891&bih=895&oq=&gs_lp=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&sclient=gws-wiz-serp

Re: Wi-Fi 6 extender (SW30A)

8062282 — Fri, 09 Oct 2026 21:52:57 GMT

Thanks. This may have something to do with the upgrade I placed Sept 3rd & subsequently cancelled the following day. I have a feeling it's not going to be sorted by Monday.

Re: Wi-Fi 6 extender (SW30A)

baron75mk3 — Sat, 10 Oct 2026 09:36:13 GMT

Hopefully everything will go smoothly with the new order.

Re: Wi-Fi 6 extender (SW30A)

JimM11 — Sat, 10 Oct 2026 14:22:08 GMT

@8062282 An open order will do that if not closed correctly, Upgrade FF500 to FF900 is just a parameter switch for you to get higher speeds through the ONT/EE Hub, would normally just be EE side doing it so cannot see why a cease would be put on your line at all.

Re: Wi-Fi 6 extender (SW30A)

8062282 — Sat, 10 Oct 2026 16:41:11 GMT

@JimM11 - On my account, against the order I cancelled on 4th Sept it says 'auto undo order'. I did speak to EE today & they said they can't see a cease on my line, nor can they see a reason for the upgrade not to take place.

Re: Wi-Fi 6 extender (SW30A)

JimM11 — Sat, 10 Oct 2026 17:02:56 GMT

@8062282 If EE say's the system is clear then they can upgrade you from FF500 to your FF900 package, you will see that if informed or you just speed test the day after EE committed to it for you.