https://community.ee.co.uk/t5/Broadband-Landline/Will-existing-customers-ever-be-allowed-to-upgrade-to-1600-Mbit/m-p/1644978#M145972 <P>All customer service agents say no - new customers only.</P><P>The actual reason is because it requires both migrating to a new account, and a 2.5 Gbit ONT box upgrade.</P><P>The 1600 is available if I look it up as a new customer, and verified on Openreach's postcode checker.</P><P>Technically, I am eligible to cancel my current 900mbit contract anytime I want as I remain eligible for BT social tariffs, but from what I read, there might be a 1-2 week period of no connection if moving onto 1600 this way.</P><P>It would seem prudent for EE to add an upgrade option to 1600 for existing customers on current plans up to 900 if their lines are 1600 capable would it not?</P> Fri, 09 Oct 2026 16:24:43 GMT Bevan3 2026-10-09T16:24:43Z https://community.ee.co.uk/t5/Broadband-Landline/Will-existing-customers-ever-be-allowed-to-upgrade-to-1600-Mbit/m-p/1644978#M145972 <P>All customer service agents say no - new customers only.</P><P>The actual reason is because it requires both migrating to a new account, and a 2.5 Gbit ONT box upgrade.</P><P>The 1600 is available if I look it up as a new customer, and verified on Openreach's postcode checker.</P><P>Technically, I am eligible to cancel my current 900mbit contract anytime I want as I remain eligible for BT social tariffs, but from what I read, there might be a 1-2 week period of no connection if moving onto 1600 this way.</P><P>It would seem prudent for EE to add an upgrade option to 1600 for existing customers on current plans up to 900 if their lines are 1600 capable would it not?</P> Fri, 09 Oct 2026 16:24:43 GMT https://community.ee.co.uk/t5/Broadband-Landline/Will-existing-customers-ever-be-allowed-to-upgrade-to-1600-Mbit/m-p/1644978#M145972 Bevan3 2026-10-09T16:24:43Z https://community.ee.co.uk/t5/Broadband-Landline/Will-existing-customers-ever-be-allowed-to-upgrade-to-1600-Mbit/m-p/1644983#M145975 <P>I expect so in time, but at the mo' they are on separate provisioning paths &amp; order routing. The change of ONT is a minor consideration.</P> Fri, 09 Oct 2026 16:42:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/Will-existing-customers-ever-be-allowed-to-upgrade-to-1600-Mbit/m-p/1644983#M145975 XRaySpeX 2026-10-09T16:42:41Z