topic Re: broadband dropping out every week or so very annoying wonder if i should cancel in Broadband & Landline

broadband dropping out every week or so very annoying wonder if i should cancel

Wull33 — Fri, 09 Oct 2026 13:28:42 GMT

Re: broadband dropping out every week or so very annoying wonder if i should cancel

Chris_B — Fri, 09 Oct 2026 13:30:50 GMT

@Wull33 have you called customer support to report this ? if not you need to as nothing can be resolved unless you do.

Re: broadband dropping out every week or so very annoying wonder if i should cancel

XRaySpeX — Fri, 09 Oct 2026 13:35:20 GMT

@Wull33 : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?

Re: broadband dropping out every week or so very annoying wonder if i should cancel

JimM11 — Fri, 09 Oct 2026 14:04:14 GMT

@Wull33 Your not per chance old landline, and EE are shaking the stick at you for attention?