https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644745#M145878 <P>I imagine N/A means exactly that - the data isn't available.</P><P>I'd be surprised if it's intended and doubt it has anything much to do with the device in question. It suggests the hub is either struggling/timing out when trying to retrieve the data, or the data is completely missing for some reason. FWIW, I've seen the same myself on occasion.</P><P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4631076">@SIGHUP</a>&nbsp;- does the problem exist when checking the new Beta view?</P> Thu, 08 Oct 2026 15:06:26 GMT bobpullen 2026-10-08T15:06:26Z https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644575#M145824 <P>There are multiple devices connected to my WiFi Extender running firmware version&nbsp;<SPAN>r5.16.1-R-2011329-PROD-1</SPAN></P><P>For some devices I am able to see the band (2.4GHz, 6GHz or whatever) and also the signal strength (dBm).</P><P>I attach 2 images. They show one device where the band and signal strength are given and another where these data are absent.</P><P>Why would some devices show these statistics and others not?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-10-07 at 17.49.11.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/44053i57B2E219C1A46741/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2026-10-07 at 17.49.11.png" alt="Screenshot 2026-10-07 at 17.49.11.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-10-07 at 17.48.55.png" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/44055iBEA0485A0542A684/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot 2026-10-07 at 17.48.55.png" alt="Screenshot 2026-10-07 at 17.48.55.png" /></span></P> Wed, 07 Oct 2026 17:06:50 GMT https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644575#M145824 SIGHUP 2026-10-07T17:06:50Z https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644600#M145831 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4631076">@SIGHUP</a>&nbsp;Where is the device connected too, the Hub or the Extender?</P> Wed, 07 Oct 2026 18:37:29 GMT https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644600#M145831 JimM11 2026-10-07T18:37:29Z https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644601#M145832 <P>The extender (as per the first sentence in my question)</P> Wed, 07 Oct 2026 18:45:38 GMT https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644601#M145832 SIGHUP 2026-10-07T18:45:38Z https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644604#M145834 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4631076">@SIGHUP</a>&nbsp;If you take the MacBook Air down to the EE Hub is it still the same with N/A?</P> Wed, 07 Oct 2026 19:08:51 GMT https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644604#M145834 JimM11 2026-10-07T19:08:51Z https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644658#M145854 <P>I'm not going to do that because that's not what my question is about. I want to know why it shows n/a for both metrics when connected to the extender</P> Thu, 08 Oct 2026 07:35:36 GMT https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644658#M145854 SIGHUP 2026-10-08T07:35:36Z https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644745#M145878 <P>I imagine N/A means exactly that - the data isn't available.</P><P>I'd be surprised if it's intended and doubt it has anything much to do with the device in question. It suggests the hub is either struggling/timing out when trying to retrieve the data, or the data is completely missing for some reason. FWIW, I've seen the same myself on occasion.</P><P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4631076">@SIGHUP</a>&nbsp;- does the problem exist when checking the new Beta view?</P> Thu, 08 Oct 2026 15:06:26 GMT https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644745#M145878 bobpullen 2026-10-08T15:06:26Z https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644770#M145889 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4631076">@SIGHUP</a>&nbsp;OK no problem.<span class="lia-unicode-emoji" title=":thumbs_up:">👍</span></P> Thu, 08 Oct 2026 18:31:44 GMT https://community.ee.co.uk/t5/Broadband-Landline/Unable-to-determine-connection-band-and-signal-strength-for-some/m-p/1644770#M145889 JimM11 2026-10-08T18:31:44Z