https://community.ee.co.uk/t5/Broadband-Landline/Linking-app-to-hub/m-p/1644728#M145877 <P>Hi, am I the only one who can't connect the app to the hub?&nbsp;</P> Thu, 08 Oct 2026 14:00:04 GMT IamSmeghead 2026-10-08T14:00:04Z https://community.ee.co.uk/t5/Broadband-Landline/Linking-app-to-hub/m-p/1644728#M145877 <P>Hi, am I the only one who can't connect the app to the hub?&nbsp;</P> Thu, 08 Oct 2026 14:00:04 GMT https://community.ee.co.uk/t5/Broadband-Landline/Linking-app-to-hub/m-p/1644728#M145877 IamSmeghead 2026-10-08T14:00:04Z https://community.ee.co.uk/t5/Broadband-Landline/Linking-app-to-hub/m-p/1644760#M145885 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5064426">@IamSmeghead</a></SPAN>&nbsp;</P> <P>Welcome to the community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>I've got a couple of things for you to try:</P> <UL> <LI>Make sure you're signed into the EE App using the same account that's linked to your Home Broadband service.</LI> <LI>Try while connected to your home broadband WiFi rather than mobile data.</LI> </UL> <P>If you've only recently become a broadband customer, it can sometimes take a little time for services to appear correctly in the app.</P> <P>Our customer support team will be happy to help you, if you're still having problems after that. You can find our contact information here on our <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch page</A>.</P> <P>Hope you get sorted.</P> <P>Chris</P> Thu, 08 Oct 2026 16:37:46 GMT https://community.ee.co.uk/t5/Broadband-Landline/Linking-app-to-hub/m-p/1644760#M145885 Christopher_G 2026-10-08T16:37:46Z