topic Re: WiFi Extender SW40J offline in Broadband & Landline

WiFi Extender SW40J offline

SIGHUP — Wed, 07 Oct 2026 07:56:25 GMT

Having paired the EE WiFi Extender 7 Pro (SW40J) with my EE Smart Hub 7 Pro (SH40J), the light on the extender is solid aqua. Therefore, according to EE's documentation, this means that the two devices are correctly paired.

However, in the EE app (on iPhone), the extender shows as offline.

What's interesting is the fact that, at the time of writing, it additionally notes that it's been offline for 22 minutes.

In other words, if it's been offline for a period of time then it must have been online at some point otherwise that noted period of time would be nonsensical.

Thus there seems to be a contradiction here. Solid aqua indicates that all's well but the app indicates the opposite.

I have seen posts similar to this but I can't see a resolution. It's such a shame that EE relies on pseudo technical people in their "Community" to [try to] solve their problems rather than offering actual support.

Re: WiFi Extender SW40J offline

baron75mk3 — Wed, 07 Oct 2026 10:48:59 GMT

Log in to the router on the internet browser use the address 192.168.1.254 , go the advanced tab , then the wireless tab at the top you'll see a "WIFI Extenders" tab. here you will see all of your WIFI extenders & your hub , what you will find is your extenders are on & in the table at the bottom it will tell you what devices are attached to extender & hub , the issue is in the app for some reason it reports that the extenders are offline when they are infect not , its always been the same for me too , the app is a bit flaky in this respect , if you can get used to the web interface its much more in depth & a lot more reliable than the app

[Image Rejected - Kindly avoid posting PII on the public forum]

Re: WiFi Extender SW40J offline

JimM11 — Wed, 07 Oct 2026 12:37:53 GMT

@SIGHUP See this link below.

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro - Page 3 - The EE Community

Re: WiFi Extender SW40J offline

SIGHUP — Wed, 07 Oct 2026 13:09:49 GMT

Thank you.

You would have thought that given the vast amounts of money that EE gets from their broadband subscribers that they could afford to employ people who actually know what they're doing when building an app for iPhone.

You would also hope that they could fix a recent error whereby it is not possible to connect to the admin console using Safari (works fine using Chrome on MacOS but that's non-standard).

Re: WiFi Extender SW40J offline

JimM11 — Wed, 07 Oct 2026 13:15:07 GMT

@SIGHUP As @baron75mk3 say's the app can be a little oopsy at times, best get used to the web interface if possible.

Re: WiFi Extender SW40J offline

baron75mk3 — Wed, 07 Oct 2026 15:48:24 GMT

@kh-christelle

Thanks i forgot to erase the personal info , sorry i have no option to edit or delete the original reply so i cant replace the pic , thank you for omitting it , much appreciated

@SIGHUP , this below is what you are looking for.