topic Re: WiFi poot in Broadband & Landline

WiFi poot

Riecebell — Tue, 06 Oct 2026 19:20:55 GMT

My WiFi is very poor

Re: WiFi poot

Riecebell — Tue, 06 Oct 2026 19:23:00 GMT

Can anyone get me a number to try and sort my WiFi

Re: WiFi poot

XRaySpeX — Tue, 06 Oct 2026 19:26:34 GMT

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?

Re: WiFi poot

JimM11 — Tue, 06 Oct 2026 19:31:39 GMT

@Riecebell Text is HELP to 66033 from a mobile that is registered to your EE fixed line Broadband Account.

EE Mobile is 150 if you have one and tell CS you wish to talk about your Broadband. Other is to late now but tomorrow will be ok. Contact us.

ee.co.uk/help/contact-ee/technical-support/broadband-landline?_gl=1*ugyfj2*_gcl_dc*R0NMLjE3ODczODI2NTAuZmU3MmRiYzk1ZTlmMWUwODQ4NjJiMTQwMTVmNGIzNWI.*FPAU*NjA4MjQwMzU0LjE3OTExODM4ODY.*_ga*MzMyNTcxMjEyLjE3NjEzMzYzNDU.*_ga_YEXV92BLZ6*czE3OTEyOTcyNDckbzIxMDkkZzEkdDE3OTEzMTQ3OTUkajYwJGwwJGgzMDE4MTA3NyRkdFVobEZhRWp3ZVpDaHM4MnZMdmlNZGptdDc4ek15cW9jZw..*_fplc*WFIzWTF0VXlIakZtdEptTFg3TmNYaXAyOFNIQWxOVXhrYWJOWXFlcU4lMkJsZkVvTUhCN0RTMU1JNzAzJTJCcTglMkJEVW53cjdNdFFIa2JJbUNJMVYzWk1wQzFPb2RNeW9BR3MzVFNreGRyVmZqT1pKa2lSaHlXTnFsODBuJTJGRW1KMmclM0QlM0Q.