topic Re: Broadband cuts out - same time in Broadband & Landline

Broadband cuts out - same time

Rustybuckens — Mon, 05 Oct 2026 20:45:31 GMT

My EE broadband cuts out at 9:28pm for 10mins every night.
I’ve done all the resets and unplugging etc .
Been going on for over 12 months

Re: Broadband cuts out - same time

JimM11 — Mon, 05 Oct 2026 21:14:39 GMT

@Rustybuckens Does every device on the EE Broadband cut out and do you see anything happening if you look at the EE Hub, ie LED changes etc, if you have not reported it to EE CS now is the time to do so.

Re: Broadband cuts out - same time

XRaySpeX — Mon, 05 Oct 2026 23:42:18 GMT

Is there some electrical kit in your vicinity that could be cutting in/out at that time?

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?