https://community.ee.co.uk/t5/Broadband-Landline/BB-and-Phone-disconnected/m-p/1644253#M145688 <P>Help - I am currently on hold to EE customer service trying to speak to someone 38 minutes so far. My mum is in her 80’s with dementia and is bedbound. She has carers 4 times a day and they have advised her service has been disconnected. She has no dial tone. Does anyone know how I can get help. Her care alarm is connected to her phone how can I get someone to help?</P> Mon, 05 Oct 2026 17:11:54 GMT YvonneTaylor1 2026-10-05T17:11:54Z https://community.ee.co.uk/t5/Broadband-Landline/BB-and-Phone-disconnected/m-p/1644253#M145688 <P>Help - I am currently on hold to EE customer service trying to speak to someone 38 minutes so far. My mum is in her 80’s with dementia and is bedbound. She has carers 4 times a day and they have advised her service has been disconnected. She has no dial tone. Does anyone know how I can get help. Her care alarm is connected to her phone how can I get someone to help?</P> Mon, 05 Oct 2026 17:11:54 GMT https://community.ee.co.uk/t5/Broadband-Landline/BB-and-Phone-disconnected/m-p/1644253#M145688 YvonneTaylor1 2026-10-05T17:11:54Z https://community.ee.co.uk/t5/Broadband-Landline/BB-and-Phone-disconnected/m-p/1644259#M145692 <P>Let her&nbsp;<SPAN>Text HELP to 66033 from a mobile registered to her EE a/c to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>Or&nbsp;Try calling EE CS on the Freephone no.(Opt 1) in my sig.&nbsp;</SPAN></P><P><SPAN>I assume her BB is in her name. So you cannot handle it for her unless she previously nominated you to speak on her behalf.</SPAN></P> Mon, 05 Oct 2026 18:36:25 GMT https://community.ee.co.uk/t5/Broadband-Landline/BB-and-Phone-disconnected/m-p/1644259#M145692 XRaySpeX 2026-10-05T18:36:25Z