topic Re: Home Phone Adaptor not linking in Broadband & Landline

Home Phone Adaptor not linking

Wallsy10 — Mon, 19 May 2025 12:27:45 GMT

As the landlines are moving to digital, I had to buy a home adaptor to link with the hub. On trying to link the adaptor with the Hub and following the instructions, the adaptor starts to flash red meaning its not linked.

Ive tried this now four five times but it still always flashes red. Technically it means there's a connection problem with my BT Broadband.....everything else is working via the hub

Any help with this would be appreciated.

Re: Home Phone Adaptor not linking

Chris_B — Mon, 19 May 2025 12:51:09 GMT

@Wallsy10 Do you have a digital phone line as part of your broadband package?

Re: Home Phone Adaptor not linking

Wallsy10 — Mon, 19 May 2025 13:07:20 GMT

Its switching to digital apparently according to BT letters. But no specific date given and was advised to purchase a home phone adaptor via EE

Re: Home Phone Adaptor not linking

ajw1100 — Mon, 19 May 2025 13:12:32 GMT

Spent about 3+ hours trying to link the BT HUB with the EE adapter, all sorts of combinations none of which resulted in a positive link. Phoned EE went through it all again and EE said it was a faulty adapter and will send me a new one.

Re: Home Phone Adaptor not linking

Chris_B — Mon, 19 May 2025 13:24:26 GMT

@Wallsy10 It’s switching but you don’t have a date when that’s going to happen, so basically it’s not switched yet. You’ll be notified when that’s going to happen with a date.

Re: Home Phone Adaptor not linking

Wallsy10 — Mon, 19 May 2025 13:31:57 GMT

Thanks for this, Ive got another one which Ill try

Re: Home Phone Adaptor not linking

Wallsy10 — Mon, 19 May 2025 13:32:14 GMT

Thanks Chris

Re: Home Phone Adaptor not linking

JimM11 — Mon, 19 May 2025 13:59:57 GMT

@Wallsy10 Until you line move to a digital signal, and the current line moves from the Master socket to the router, then the adapters just keep them safe and in there boxes until all that happens...

Re: Home Phone Adaptor not linking

Wallsy10 — Mon, 19 May 2025 14:24:39 GMT

Thanks Jim

Will keep my eye out for the transfer

Re: Home Phone Adaptor not linking

XRaySpeX — Mon, 19 May 2025 16:11:51 GMT

As you haven't yet bee given a date of the switch to DV, does your phone work in the normal BT phone socket still?

Re: Home Phone Adaptor not linking

Wallsy10 — Mon, 19 May 2025 16:15:06 GMT

Hi XraySpex

Yes it does ....at the moment,

Re: Home Phone Adaptor not linking

XRaySpeX — Mon, 19 May 2025 16:18:53 GMT

Then you haven't been switched & the adapter you bought is non-operative as yet. Just wait to be informed of a date.

Re: Home Phone Adaptor not linking

pfgpowell — Sat, 03 Oct 2026 12:07:06 GMT

No, not int the slightest bit helpful. And over all EE's 'help' for problems is pitiful. The are great on selling us stuff or trying to, but when it comes to sorting out problems we are just linked to useles 'guides' which all repeat themselves. But no wonder, like all other BT acquisitions (like Plusnet who have just transferred me to EE) the go to pot fast.

Re: Home Phone Adaptor not linking

pfgpowell — Sat, 03 Oct 2026 12:08:57 GMT

I have the same problem. I'll get them to send me another adaptor but that a the new adaptor they did send is apparently faulty speaks for itself. Customers = sheep to be shorn.

Re: Home Phone Adaptor not linking

JimM11 — Sat, 03 Oct 2026 13:26:08 GMT

@pfgpowell The EE guide to setting it all up, you can watch the video covers all three methods.

How to set up your Digital Home Phone - The EE Community

Set up and use a Digital Home Phone Adapter | Home Phone Help | EE You will also find a link to the user manual pdf.

Re: Home Phone Adaptor not linking

pfgpowell — Sat, 03 Oct 2026 13:37:12 GMT

Don't you think I spent a LOT of time chasing up 'help' from EE, watching all the videos I could find, following all the instructions? How one earth do you think watching them all again is going to bloody help? Get a grip, sonny.