topic Re: New Router in Broadband & Landline

New Router

Mike11 — Fri, 02 Oct 2026 08:26:41 GMT

I had a new Router from EE about 12 months ago, did not use it as I did not want to change all my devices logins I am thinking of going to FF so would have to use the new router

After a lot of research I decided to "bite the bullet"

Changed all the settings to compatible WiFi, Wap2/ 3 etc accepted insecure password and everything works except my cctv cameras, 3 in total

I have now spent 2 days and they will NOT connect to the system except the Guest WiFi

Is it OK to leave them on this and why

Re: New Router

JimM11 — Fri, 02 Oct 2026 08:50:31 GMT

@Mike11 Why did you not just change the ssid, wifi password and the admin password from your old to the new hub. Why do you have to go to the new hub for a full fibre connection, is it because of landline DV which the old hub does not support with an ATA phone connection. You are not making that clear, post your old hub model to the new type that may help.

Surprised that guest is the only way to connect those devices, would have thought WPA2-Personal on the Comp network would have got them fine.

Re: New Router

Mike11 — Fri, 02 Oct 2026 09:10:32 GMT

I did, I copied everything over, I doubled checked for spaces etc. I also have Growatt batteries on the Shine APP and they keep dropping out for a couple of hours and then picking up again The old hub was a BT HH2, when I renewed my contract they moved me from BT to EE and sent me the EE hub and said it would be better, I explained I was a bit concerned about all the trouble of changing over and tgey let me keep the old BT hub and change over later

I have also noticed that a couple of my cameras that were directly connected with Ethernet cables won't work now

I even tried running the old BT hub as a slave alongside the new EE hub but it looks like the EE won't let anything through

Re: New Router

JimM11 — Fri, 02 Oct 2026 10:49:30 GMT

@Mike11 Take a look at the BT hubs below, Think you may be talking about a BT Smart Hub 2, there is no HH2.

Different types of BT Hub | Broadband Help | BT | BT Help

Re: New Router

XRaySpeX — Fri, 02 Oct 2026 15:05:44 GMT

What is the diff of the settings between the Compatible WiFi & the Guest WiFi, particularly the settings for Security Type & the WiFi GHz bands?

Re: New Router

XRaySpeX — Fri, 02 Oct 2026 15:13:37 GMT

@JimM11 : There was a BT HH2 long ago. It supported ADSL only & had no WAN port. So no good for FF.

Re: New Router

Mike11 — Fri, 02 Oct 2026 15:57:36 GMT

Yes it says Smart Hub2 on it

I don't really know why I did not leave it alone as it was all working well except I could not access my EE account from the APP

I will have a "play " with it this weekend to see what is happening

Re: New Router

XRaySpeX — Fri, 02 Oct 2026 16:10:31 GMT

@Mike11 wrote:
I could not access my EE account from the APP

Can you access your EE a/c online? Have you linked your BB to your a/c?

Re: New Router

JimM11 — Fri, 02 Oct 2026 16:30:11 GMT

@Mike11 Do your self a favour and stick the BT Smart Hub2 back on the connection, it covers it all, fttc/fttp and DV all thrown together so no idea why you thought it had to be changed out, the latest FW on that BT also allows the EE app to work with it as well.

Re: New Router

Mike11 — Fri, 02 Oct 2026 20:22:02 GMT

The reason it wanted changing is BT said they wanted theirs back, it took quite a bit of hagling to keep it and their tech man said the EE one was far superior

Re: New Router

JimM11 — Fri, 02 Oct 2026 20:34:36 GMT

@Mike11 Your choice, just keep the EE one then and do as you need to for connecting all your devices that do not work.

Re: New Router

Mike11 — Mon, 05 Oct 2026 07:45:58 GMT

All solved, connected the old BT router as a slave, put it in the front loft, fitted a TP Link repeater in back loft and everything started working.

Seems the new EE router is not as powerful as the old BT one regardless of what the EE tech guys say

Thanks for all your help

Re: New Router

JimM11 — Mon, 05 Oct 2026 07:55:41 GMT

@Mike11 As long as it's all working that is your main requirement and doing so you will have more wifi about with the additional hub piggy backed on the connection.

Re: New Router

Mike11 — Tue, 06 Oct 2026 14:31:01 GMT

The toaster tripped the electric this morning, when I reset the power non of my cameras or other equipment would work

So fed up with it all I connected my old BT router on and EVERYTHING came back online within 2 minutes

I don't know what software is in the EE router that is blocking everything including my hard wired equipment

I might buy another BT smart hub 2 as a backup incase anything ever happened to the one I am using

I NEVER WANT TO SEE AN EE HUB EVER AGAIN

Re: New Router

JimM11 — Tue, 06 Oct 2026 14:49:09 GMT

@Mike11 The BT Smart Hub 2 is honestly not a bad hub even in the current wifi 7 world, the EE Smart Hub 6 + version is a workable/doable also but does take a little fenagling at times to eek out what is required for device connection, that you do not need with the BT version. As you say what works and works best is what to use. Good luck with it all.🤞